Ryan Grounds Email & Phone Number

ROBERT RYAN GROUNDSArlington, TX ryan.grounds@gmail.com 682-203-9903 Work ExperienceVeteran Government ServicesVGS- BSR, Benefits Services Representative May 2020 - Current Delivers unparalleled support to our brave military and their families Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility and claims Utilize PC to obtain/extract information, documents information, activities and changes in database Thoroughly documents inquiry outcomes for accurate tracking and analysis Coordinates with various functions within the team to ensure Tri-care member requests and questions are handled and in a timely manner Seeks, understands, and responds to the needs and expectations of internal and external customers in a manner that meets quality, member experience, and first-time issue resolution objectives. Proven ability to work from home office Monday through Friday A genuine desire to support customers with the highest level of quality, customer experience, and accuracyAveanna Healthcare Addison TXRecruiting Officer Mar 2018 - Sept 2018 Personnel  Participate in location recruiting activities including identifying, scheduling and interviewing potential candidates Activities related to caregiver onboarding; creating/providing monthly evaluation and skills report to Director(s) Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities; coordinate with People Services on all unemployment claims Caregiver Coordination Maintain an orientation schedule for caregiver staff; contacted Registered nurses via phone/text/email campaignsFamily Christian Doors North Richland Hills, TXCustomer Service Apr 2017- Jan 2018 Customer qualification and enrollment Dispatched technicians and created schedules and appointmentsMilitary ExperienceUnited States ArmyCombat Medic, 2007-2011Awards and Accomplishments Completed Weatherford College Firefighting Academy, TX 2004. Field promoted and awarded extra CMB during deployment in Iraq 2009. Dean’s list from 2011-2013. Reporter of the year 2013 Texas Wesleyan University.Texas Wesleyan University Fort Worth, TXBachelors of Arts in Mass Communication Aug 2011 - Jul 2015Concentrations: Advertising, Public Relations, Business Communications, Project Management, Writing Across Media, Film Production, Website Design

• Benefits Service Manager

  Veterans Government Services

• 

  Texas Wesleyan University

  Mass Communication/Media Studies