Expert in Financial Advice Processes and Financial Advice TechnologyPreviously involved in:FoFA (Future of Financial Advice Regulation) - Disclosure and Best InterestsTraining end users and new staff on various software including CommPay, COIN, XPLAN, in-house life insurance, superannuation and financial planning CRM technology.Currently working on CBA's Future Advice Model (FAM) Program as Senior Business Analyst for XPLAN Configuration stream.• Strong problem solving ability and technical mind, with the advantage of being able to communicate effectively with both technical/development teams and the end user.• Effective use of Agile methodology and knowledge of full SDLC• Proven track record over ten years in the Financial Services Industry, building on adviser services experience and training.• Focused on identifying new business opportunities and achieving challenging business goals, as well as delivering a high standard of client service.• Results-oriented with demonstrated success in delivering significant Advice Technology projects within challenging deadlines and strict budgets.• Excellent communication and interpersonal skills, with the ability to develop rapport and influence key clients and stakeholders.XPLAN Subject Matter Expert5+ years experience with all aspects of support and solution delivery using the XPLAN platform. Experienced with managing large XPLAN transition projects and advice transformation projects.