Delivery TIPM for NS/SA Long Haul Backbone

Technical Program Manager for IT Corporate Infrastructure Services.Manager of multiple multimillion dollar global lifecycle replacement programs for Network and IT Infrastructure. This encompassed over 200+ global offices of varying size and complexity across three international regions (AMER, EMEA and APAC).

Senior infrastructure engineer for the Seattle Campus Network and IT Infrastructure across 60+ offices , 600+ IDFs and centralized MDFs. Managed all corporate and lab network environments for tens of thousands of internal customers. Partnered with Enterprise Network Developers to test and pilot new programs and designs that would be implemented to the rest of the global fleet.

• Authored and edited knowledge base documentation for technical reference for future use• Provided Tier 1 and 2 hardware level support for internal customers• Preformed weekly documented walkthroughs to maintain customer equipment, which include lab PDUs, and HVAC systems• Prioritized break/fix request in a timely and efficient manner

• Administered Linux based server configuration files for live deployments• Authored standard operating processes and procedures for technical reference and interdepartmental communication to ensure proper support for System and Business Administration activities• Configured, tested and deployed over 300 Dell PCs and 450 NEC Displays• Documented and communicated detailed information to the networking department for new VLAN setup• Key Member of the FIMS II Deployment Team in a multi-year, multi-million dollar Program at Seattle-Tacoma International Airport• Maintained accurate and detailed installation documentation to project management and staff• Managed and configured multiple PC clusters across the entire facility utilizing vendor software• Met or exceeded all project milestones and deadlines• Troubleshoot software and hardware issues on a daily basis. While following standard testing methodology

• Answered 30+ tickets and 20+ phone calls daily• Built out new servers to customer specifications• Installed network line drops and implemented switch configuration per network administration guidelines• Maintained and Supported Database and VPS Configurations• Managed RAID configurations and SAN's• Modified DNS record updates and fixes per customer requirements• Performed walk-throughs, authoring Punch Lists and Documenting issues• Prioritized and resolved break-fix queues for over 10,000 servers throughout the facility