Ryan Hamill Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

San Francisco, California, Us

Role 👨‍💻• Manage a portfolio of 100+ Mid-Market to Enterprise level clients across a variety of verticals• Responsible for renewal and multi-product expansion of existing client agreements• Accountable for a quarterly NRR retention and expansion quota of $500,000-$1,000,000

Burnaby, Bc, Ca

Role 👨‍💻• Manage a portfolio of 50+ Mid-Market to Enterprise level Law Firms across North America• Responsible for the implementation of Clio with a focus on complex workflow consultation and change management• Responsible for successful client renewal and expansion with quarterly KPI's tied to Net Revenue Retention %

Kitchener, On, Ca

Role 👨‍💻• I was promoted to manage our key account enterprise clients with a book of business accounting for $3.5 million in ARR and enable a team of specialistsAchievements 🏆• Awarded Bonfire's peer bestowed Indiana Jones Award for the year of 2022. Award criteria consists of: "Demonstrating explorer grit and a commitment to the mission. This person is tough as nails and is willing to take risks. No whining, no haters. They are a celebrator of the small wins and the journey's magic."

Kitchener, On, Ca

Role 👨‍💻• I was promoted to manage our mid market clients with a book of business accounting for $2 million in ARRAchievements 🏆• Upsells: ​Achieved 229% of stretch target in Q2 2020, 152% in Q4 2021, 130% in Q1 2021, and 106% in Q3 2021• Renewals: ​Achieved 100% or higher GRR retention in Q1, Q3, Q4, 2020 and Q2, Q3, Q4, 2021• ​Consistently maintained a client NPS satisfaction score of over 70 each quarter (top 1% of all SaaS companies)• Awarded the "Bonfire Belt" for being the company employee of the month in February, 2022

Kitchener, On, Ca

Role 👨‍💻• Partner with Sales, Implementation & Support teams to ensure my accounts’ needs are being met while developing strategic success solutions.• Accountability for my clients’ net promoter score, GRR/NRR renewal %, health score, and feature upsell metrics.• Conduct webinar training sessions and feature demos to exhibit new product features to clients, hold user group meetings, and analyze usage behaviour for areas of opportunity.

Kitchener, Ontario, Ca

Role 👨‍💻• Actively seek out relationships with partner schools. Attain new clients and foster stronger relations with current clients.• Coordinate projects and collaborate with other departments and teams to complete projects within strict deadlines, resolve client and process issues, and ensure our clients receive the best possible experience. • Analyze and assess company needs. Effectively meet deadlines in relation to team goals and KPIs, projects, and training. Propose, evaluate, proofread, and implement new company policies and scalable solutions to process problems.Achievements 🏆• Successfully doubled the admission rate with our Canadian partner schools in 1 year• Championed an emerging markets territory project and built out the framework to bring in new partner schools globally

Waterloo, On, Ca

• Help students understand and apply key concepts related to business and marketing.• Aid in reading comprehension and writing skills. • Recommend and conduct analytical research with students.

Honours Bachelor Of Arts (B.A.), Double Major In Honours Business And English

Post-Graduate Certification, Integrated Marketing Communications