Ryan Hammond, Capm Email & Phone Number

Richmond, Va, Us

Washington, Dc, Us

Falls Church, Virginia, United States

Client Project: Department of Transportation, Federal Aviation Administration, Flow Management Data & Services (FMDS), AJM-226.Leads comprehensive configuration management strategies to streamline workflows, enhance efficiency, and ensure compliance with agency standards.Executes over 20 new employee onboardings per year, including program overview, issuing equipment, and access to team resources.Identifies over 15 process improvements per year by analyzing current processes, gathering requirements, and developing updated processes with updated standard operating procedures.Develops project dashboards to track past and current projects and actions, up to 5000 tasks, to allow transparency between managers and employees.Implements knowledge management systems to facilitate seamless information sharing and enhance team collaboration.Trains employees on digital modernization to enhance the customer experience through innovative online tools and platforms.Supports FMDS Program Manager and Project Lead, including proactively preparing team and management for upcoming meetings and program activities and ensuring timely submission of deliverables and artifacts.Created Customer Relationships Management tools to track over 1000 engagements with key stakeholders.

Falls Church, Virginia, United States

Client Project: Department of Defense, National Defense University, College of Information and Cyberspace.Executed event scheduling for over 80 events while managing coordination such as location/venue, vendor contracts, meeting objectives, and guest lists.Coordinated and managed over 80 events throughout the fiscal year, including the Cyber Beacon Conference, Countering Subversive Strategic Competition Conference, Department of Defense University Consortium for Cybersecurity Coordination Center Workshops, Rear Admiral Grace Hopper Award, and the U.S. Cyber Command Strategic Symposium.Led the record and knowledge management efforts for the College of Information and Cyberspace, including calendar consolidation and file repository organization that contained Personal Identifiable Information (PII)/sensitive personal information (SPI).Governed the College of Information and Cyberspace’s social media platforms with a focus on outward marketing across LinkedIn, Twitter, and Facebook.Developed 45 Standard Operating Procedures and succession templates for continued use and efficiency after project conclusion.Performed process improvement efforts by analyzing current processes, gathering requirements, and developing updated processes tailored toward current operations in the workforce. Leads social media content creations

Arlington, Virginia, United States

Efficiently led and managed preparations for patient care and dental procedures to support General Dentists, Endodontists, Oral Surgeons, and Dental Hygienists simultaneously. Illustrated the ability to handle multiple tasks and show empathy for patients to provide a positive experience. Reviewed patient files for accuracy and clarity. Performed X-Rays on patients with accuracy and without overlap. Effectively kept the flow of office at a high pace to decrease patient wait time under 2 minutes and increase overall visit satisfaction. Communicated concerns with patients and assist with the determination of the next steps for the most effective treatment plan.

Clifton, Virginia, United States

Consulted with patient/patient families on post-care procedures to ensure the most effective treatment and healing process. Updated patient files in administrative software to stay organized and keep up with current regulations. Organized dental office, from chairside convenience to the online ordering system for supplies and PPE. Maintained clean, sterile, and positive environments optimizing patient comfort and safety. Provided chairside assistance for General Dentist, including crowns/bridges, filling/bonding, root canals, extractions, and dental cleanings.

Washington D.C. Metro Area

Trained over 100 new employees on sports knowledge and department policies. Directed risk management and organized sporting venues for safety for 10 events weekly. Documented incident/accident reports and disciplinary write-ups. Marketed intramural programs/events around the GMU campus to create awareness.Identified target groups for specific events to ensure the greatest turn-out for each event.