With over 30 years of experience in the refrigeration industry, I am the Head of Refrigeration Technical Services at Arcus Holdings, a leading provider of integrated facilities management solutions. I am responsible for managing the delivery of refrigeration services across the UK, ensuring customer satisfaction, operational excellence, and business growth. I have an ILM Level 5 in Leadership and Management, and I excel at new business development, project planning, and team building. I have successfully secured and managed multiple contracts with prestigious clients, such as M&S, SSP, and Knight Frank, delivering high-quality refrigeration solutions for their retail and commercial properties. I am passionate about innovation and sustainability in the refrigeration sector, and I aim to provide the best value and service to my customers and stakeholders. I am also committed to developing and empowering my team of refrigeration engineers and technicians, fostering a culture of collaboration, learning, and safety.