Ryan Hardaway Email & Phone Number

Detroit, Mi, Us

Supporting the IT operations for all of U.S. and Mexico RegionsManage the deployment and implementation of Software, Software updates, and/or Upgrades with all IT programsAssist with local IT contract partners such as mobile phones and internet connections in the US and Mexico CentersSupport all Regions in troubleshooting technical issues and identify solutions that could occur to avoid future problemsAssist with project management, administrative, and interpersonal skills to role balance multiple projects with diverse personalities in job titles across the Ionbond team globallyLead on training and educational programs for supported regions and local plant-level personnel on Ionbond IT best practicesDevelop and manage IT programs and processes to ensure all personnel follow business law and regulationsUphold company standards of excellence and IT performance

Southfield, Michigan, United States

• Performed on-site parts replacement/repair for Dell desktop and portable PCs for business and home users• Enacted additional hardware troubleshooting, worked with Dell Technical Support when needed, and ordered parts when initial repair did not resolve issues• Coordinated with customers and dispatch to schedule appointments• Used ticketing system to take calls, document repairs, note problem solution, and close calls.• Completed certifications for all current Dell desktop and portable PCs, Alienware branded products, and Precision Workstations

Detroit Metropolitan Area

• Delivered hands on hardware/software diagnostics and solutions management• Provided Administrative Technical Support for AT&T Agents Worldwide• Tested new or updated software and software packages• Managed installation and configuration of secure LAN’s, WAN’s and Intranets• Redesigned Website using SharePoint for division Vice President that was utilized by hundreds of employees to develop positive office culture• Served as Team Lead by arranging & directing weekly meetings resulting in increased productivity• Coordinated Fiber Line Buried Wire Projects with contractors to ensure new subdivisions met proper wire standards• Trained and Peer Coached to confirm strong understanding of business, resulting in individual targets being met• Developed action plans and schedules to attain specific metrics, which were utilized by management for regionwide updates & tracking

Caltech, Ctme, Cybersecurity Bootcamp

Full-time, immersive cyber security education program designed to train students in advanced red team and blue team teams skills, risk.

B.S. Business Administration, Information Systems Management