Ryan Harper Email & Phone Number

As a Senior Customer Champ at Wistia, I specialize in training & coaching our technical support team; new hire onboarding as well as long-term, weekly mentoring. I design and manage our training program, serve as lead technical specialist for our Customer Champs, and often collaborate with and coach members of our Sales and Success teams.Wistia provides hosting, marketing, and content management tools for videos and podcasts. With a ton of incredible customers using the product in diverse and unique ways, our team of Customer Champs are tasked with learning new skills & knowledge around topics like video production, software & web development, video marketing and SEO, web-based video streaming, network infrastructure, and more -- in addition to Wistia product knowledge. I believe in the value of a structured training process that provides a roadmap to the learner, while maintaining flexibility for different learning styles, preferences, and experience levels. I also recognize that practical application and repetition are key for retaining professional skills and knowledge. This is a long-term, collaborative learning process that doesn't end when "training" is done. We work together as a team to level up collectively over time.My proudest achievements at work involve mentoring colleagues and seeing them grow and succeed in their role.

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  Roger Williams University

  Sociology And Anthropology