Ryan Hart Email & Phone Number

Atlantic City, New Jersey, United States

United States

United States

Atlantic City, New Jersey

Atlantic City, Nj

AMERISTAR HOTEL CASINO RESORT SPAFRONT OFFICE MANAGER, Ameristar Black Hawk, CO.Responsible for the operation of a 536 room four diamond hotel including Reservations, PBX, Front Desk and the Bell staff.  Opened and obtained AAA’s four diamond status hotel within one year. Front Office and Bell staff JD Power service scores above 90%.  Created Automated Attendance and Coaching (ACT) system used property wide. Created the “Opportunity Knocks” report used company wide.HOTEL MOD PROGRAM - Accountable for the daily shift operations of a 1,041 room hotel, staffing levels, and managing service deficiencies for the Front Desk, Bell & Door Staff, Valet, Health Spa, PBX Operators and Wardrobe Increased productivity levels by decreasing needless work hours in areas that show a decline in volume using voluntary and involuntary early outs, PTO (vacation) time, etc.HOTEL ASSOCIATE & HOSPITALITY REPRESENTATIVE LEADER Responsible for training, developing, forecasting, targeting service deficiencies and dispatching both groups, all being proficient in every area of the hotel division, to the appropriate location.SPOTLIGHT ABASSADOR / HOTEL DIVISIONAccountable for implementing Service Culture / Standards and Customer Service TrainingFRONT OFFICE SHIFT SUPERVISORResponsible for Front Desk’s daily operations – Staff development, bank reconciliation, scheduling, payroll, etc. Assisted with the development of our future leaders’ talent pool.CUSTOMER SERVICE ANALYST Responsible for compiling customer data, targeting services deficiencies and distributing property results.Assisted with the development of the Hotel Associate and Hospitality Rep. program

Black Hawk, Co.

AMERISTAR HOTEL CASINO RESORT SPA BLACK HAWK, CO. 2009-2010FRONT OFFICE MANAGER, AMERISTAR BLACK HAWK, CO.Responsible for the operation of a 536 room four diamond hotel including Reservations, PBX, Front Desk and the Bell staff.  Opened and obtained AAA’s four diamond status hotel within one year. Front Office and Bell staff JD Power service scores above 90%.  Created Automated Attendance and Coaching (ACT) system used property wide. Created the “Opportunity Knocks” report used company wide.