Lead my program team in issuing the most state license for motor vehicle repair (MVR) and intrastate moving (IM) in Florida (3,066) during last fiscal year (7/1/20 to 6/30/21) working remote, delivered excellent customer service to consumers by telephone and emails, and simplified the process for customers who had deficiency/denial in their applications (1190) during last fiscal year while working remote

Permitted license for dealers in agricultural products, made courtesy calls to businesses regarding license expirations and renewals, created dealers' license cards.

Created cases for gas complaints and assigned them to inspectors; updated LP gas course catalog; assigned new scale inspections; answered calls and helped with assignments in the Bureau of Standards.

Maintained an Excel spreadsheet documenting financial reports from registration fees; scanned applications, bonds, refund applications, and certificates of insurance, returned mail, and uploaded into the government software program and assigned to consultants; sorted mail and applications to the corresponding program areas, filing surety bonds, courtesy calls and emails.

Delivered individual behind-the-wheel instruction to new Florida drivers and current drivers, evaluate and report students’ progress in developing driving skills, administer the driving improvement course for traffic offenders.