Dedicated to delivering a world class customer and sales experience

Leading process and digital transformation, helping deliver a consistent and world class customer experience across the Global Air Division.

CRM Implementation ManagerDriving BI and Data Visualization Initiatives Account Manager - Key Midwest ACD Distributors

Responsible for sales and development of Rheem and Ruud AC distributors in the Northeast United States.

•Increasing volume of Copart Dealer Services wholesale cars running in local, national, and international auto auctions•Maintaining and growing sales with existing customer base in a territory consisting of the state of Indiana•Consistently communicating with both buyers and sellers to help cultivate a strong community of high quality and high volume customers•Helping bring the highest return for CDS customers through aggressive and persistent counter bidding online, over the phone and in person•Communicating with hundreds of customers on a weekly basis•Succeeding through consistent in-person follow up with upwards of twenty customers a day

•Grew equipment parts and supplies sales by building and maintaining strong customer relationships thru consistent and direct customer meetings•Maintained and increased strong product knowledge through regular training events•Developed a customer base for both parts and equipment within local and federal government by utilizing Habegger’s Government registrations and strong product offerings•Maintained a weekly call report and schedule to increase follow through and productivity•Traveled with product vendors to increase product awareness, as well as gain any additional information on current product offerings

•Successfully leading customer awareness and utilization of the company’s online ordering system for four regions with territories in Indiana, Illinois, and Iowa•Leading benefits based education and set-up of 28 territory managers and more than 1000 customer accounts with the new online ordering system•Developing and executing company, regional, and customer specific marketing campaigns and promotions to increase online ordering utilizing targeted e-mails, online eSpots, and communications through company sales force. •Obtained broad support for online ordering with company sales force by demonstrating through data, that customers who order online purchase more from The Habegger Corporation•Hold regular meetings with Regional Parts Managers to ensure that all online catalogs reflected accurately and highlighted products being promoted in regions•Working closely with Habegger’s IT department to improve the online ordering experience•Meet with customers individually and with more than twenty Territory Managers, gaining valuable direct customer sales experience.

•Gained real world marketing experience in the HVAC industry by leading and supporting specific market share growth initiatives •Managed dealer award programs, including the Carrier President’s Award Dealer Spotlights, which contributed directly to maintaining and bettering dealer/factory relationships•Developed an understanding of Carrier’s dealer programs, and assisted both dealers and distributors with specific questions and concerns •Reviewed and edited extensive amounts of documents for dealer programs, product launches, and educational programs to ensure accuracy and consistent representation of the Carrier brand•Led the addition of specific vendors to the Carrier Dealer Alliance benefits program, such as Aetna Health Insurance, fulfilling dealer’s needs while gaining sales experience through direct contact with vendors•Assisted in the detailed planning and execution of a large scale customer event in Colorado Springs, Colorado for the 2008 Carrier Factory Authorized Dealer meeting•Researched, reviewed, and cataloged hundreds of hours of Carrier and customer advertising videos providing an organized and manageable video vault for future use and reference