Ryan Hay Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Englewood, Co, Us

• Gather and translate business requirements into technical requirements for system enhancements• Lead daily standups to ensure deliverables are on track and provide status reports to senior leadership • Manage delivery of software enhancements and maintenance to the enterprise’s retail and usage fraud prevention platforms• Coordinate end-to-end QA/UAT testing and conduct demos for relevant stakeholders across the enterprise• Schedule and coordinate software releases, maintenance activities, and CAB approvals• Monitor system performance across environments before and after software deployments• Oversee Production changes and maintenance during nighttime deployment windows and early morning end-to-end validation testing• Utilize SQL proficiency for ad hoc data mining, automated KPI reporting, and creation of interactive Tableau dashboards• Develop, test, and implement application rules and ensure functionality across environments• Investigate system abnormalities from the portal level to the AWS infrastructure• Build and maintain positive working relationships between IT, business, and vendor teams, aimed at improving overall communication and collaboration

Denver, Colorado, Us

• Managed a team of five analysts specialized in fraud prevention and risk mitigation across multiple brands• Created meaningful ad hoc reports and developed dashboards using live data connections to identify potential fraud risk and provided regular updates for senior management and executives• Collaborated across numerous departments and stakeholder groups to achieve company goals• Understood senior leadership’s KPIs and measure business performance against them• Developed standardized operating procedures and oversaw their implementation• Managed five direct reports and executed training and development to Integrity teams across brands

Denver, Colorado, Us

• Identified, investigated, and acted upon fraudulent activity that posed risk to the brands and curated high-level reports for Legal and Public Relations departments• Created and presented post-mortem analytical reports to identify the financial and business impact from fraudulent activity

Denver, Colorado, Us

• Leveraged brand and industry knowledge to provide service professionals with the necessary care and information to succeed• Fielded escalated supervisor calls to address a variety of concerns and work to provide a resolution

Denver, Colorado, Us

Denver, Colorado, Us

• Specialized in B2B sales by building rapport with potential clients and demonstrating value propositions

Plymouth Meeting, Pennsylvania, Us