Ryan Ruan Email & Phone Number

Vancouver

SummaryAs a Senior Specialist in Workforce Management, I provide specialized technical troubleshooting and direct hands-on support in all aspects of the application and projects in the staffing and timekeeping portfolio. I also implement solutions that promote the integration of technologies based on industry standards and are compatible with PHSA’s application environment.Duties/Accountabilities1. Coordinated and implemented the workforce management system upgrades for 12,000 PHSA employees. Performed follow-up system tuning to ensure maximum performance, security, and stability of the staffing and timekeeping application by taking client requirements and the technology of the platforms into considerations. 2. Provides technical consulting related to the acquisition of new systems and standards and the implementation of new applications on existing systems. Prepares technical whitepapers and develops user test cases that assist the decision-making process.3. Supports application modification, maintenance, and enhancement through programming, database development, report writing, and data manipulation. Analyses system performance and provides recommendations for the development of capacity plans. Delivers technical recommendations related to data conversion and transitions between different applications within PHSA.4. Leads, and participates in, the analysis, acceptance criteria definition, development, and testing, training, implementation, and maintenance phases of assigned projects. Carries out post-implementation reviews and makes recommendations for improvements.5. Provides staff training and orientation to our customer support team, and develops supporting instructional material for the staffing and timekeeping application. Supports operational requirements by assembling, creating, and maintaining technical and operational documentation according to departmental standards.

Vancouver, Canada Area

SummaryAs the Specialist, WMS, I provided expert advice in relation to the delivery of optimal solutions for efficient access to information related to the staff scheduling and timekeeping functions across PHSA. In addition, my work contributed to the development, implementation, and evaluation of training and business process improvement strategies and contributes to the improvement of transactional and reporting activitiesDuties/Accountabilities1. Analyzed user queries and logged, triaged, tracked, and escalated issues to ensure timely resolution. Assisted timekeepers with error correction through step-by-step instructions. 2. Customized SQL query reports and Cognos reports to provide insights to assist management decisions in operations. 3. Participated in technical implementation of new system build and version upgrades including restoring production data to various test environments for A/B testing. 4. Supported multiple projects: provided daily technical support to the Automatic Vacation Planning project for more than 4,000 PHSA employees to automatically choose their vacations; assisted the Leave Management project to transfer 24,000 PHSA employees’ leave entitlement data from HR system to our scheduling system; cooperated with short-call clerks to automate their monthly job performance statistics.5. Assessed client’s data requirements and developed technical solutions to enable clients to achieve required business objectives by revising or developing metrics and reports.6. Provided training to Scheduling and Timekeeping users by documenting processes and procedures. Developed training materials and tools, and hosted workshops either in an individual setting or group session7. Conducted system audits, analyzed results, and took corrective actions. Documented and reviewed any system irregularities liaising with IMIT and Finance to resolve data anomalies or system questions.

Vancouver, Canada Area

• Performed conceptual analysis and developed a model framework for workforce capacity planning.• Interviewed subject matter experts to collect data of the workforce capacity planning model and collaborated with the experts to analyze the data.• Designed and built an Excel-based tool to assist Fraser Health for better decision in staff capacity planning.• Planned and scheduled project timelines and milestones and contributed in completing the project within time.

Vancouver, Canada Area

• Assisted in the day-to-day operations to coordinate the loading and transportation of BC lumber to the ultimate export destination in the most efficient, cost-effective and timely manner.• Managed scheduling, order processing, inventory storage, warehousing control and security• Monitored the tracking of lumber in transit to ensure that shipping schedules were met in a timely fashion.• Processed all documents in accordance with requirements; coordinated cargo availability and arranged pickup and delivery, and finalized billing.• Communicated with customers and all personnel within the supply chain on a regular basis, and responded to their needs to improve services and ensure efficient operations.• Analyzed and evaluated transportation methods to implement systems that attained the most efficient and cost-effective ways for storage, packaging, loading and transportation of lumber.

British Columbia, Canada

• Data entry and data mining - Dealt with numerous business plans of various B.C. companies, transferring the original company structures and business information into quantitative values for economic analysis.• Enhance research skills by using various databases to locate the most updated information and status about different B.C. companies.• Developed strong critical thinking skills to solve difficult coding problems.• Worked in a fast-paced team environment and completed daily quotas promptly.• Observed strict protocols for confidentiality and to safeguard research materials.

Master Of Management, Operations Research

Bachelor'S Degree (Honors), Economics

Education record