* 8 years experience as a user on a cloud based field service management (FSM) system used to manage and update real estate tasks with short turn-around times.* Developed a hardware solution to automate routing, wireless image transfer, and form updates, increasing production and saving thousands of hours.*Over 10 years experience training/ mentoring junior FSM users.*Successfully managed a 3-county territory for our company, including rush work and client communications and meetings.Common Work Order Tasks Completed in FSMForm Creation and Editing (including mandatory and optional data input);Setting up Territory Assignments by zip code;Dispatching work using auto and manual featuresBilling Information Tracking and Reports;Search and filtering jobs by various criteria;Alerts and Notifications;Syncing to both mobile and desktop apps or Off-line field use ;Routing using both auto and manual routing methods (manual is usually better :) ;Photograph attachments and labeling.

Over 5 years experience in the environmental/civil engineering consulting industry, with an emphasis in geographic information systems.Utilized geospatial software to maintain and gather data related to environmental and civil engineering projects. Produced professional quality maps to display data relevant to client projects. Also prepared hundreds of scientific and technical reports and permit applications on behalf of clients for government submission.

Obtained a Security Clearance. Conducted data retrieval of well points and pipelines, and subsequent input into the GIS database (including spatial, tabular, metadata, and geo- referencing).