In this job my responsibilities include -Opening and closing of the store- Rota and holiday planning for all colleagues - People management - Performance management- Ensuring our store offers best customer service it can while also maintaining high availability and product variety- Being acting store manager for periods of time - Ensuring all safe and legal laws are adhered by - Training colleagues for various roles from shop floor to bakery - Updating mine and other stores on our retail performance- Handling customer complaints and queries - Set the example of a role model leader

My responsibilities in a large store format ranged from:-Leading and managing and developing a team of 18 individuals within the Dry Grocery department- Providing clear guidance and direction to team members through team meetings - Ensuring exceptional customer service is delivered by the department- Maintaining stock levels and implementing effective replenishment strategies- Upholding health and safety standards- Addressing any issues or challenges that arise in the department- Creating a collaborative and supportive work environment- Delegating tasks effectively and promoting teamwork- Promoting adherence to Tesco's policies and procedures- Resolving customer complaints and addressing operational challenges

My responsibilities remained the same however in a convenience format. Answering customer inquiries and providing information about the products, services, and promotions offered by Tesco- Assisting customers with locating products and offering recommendations based on their needs and preferences- Operating cash registers and processing customer transactions accurately and efficiently- Ensuring shelves are stocked and organized, including facing and replenishing merchandise- Maintaining a clean and organized store environment, including checkout areas and restrooms- Resolving customer complaints or concerns promptly and courteously- Monitoring and controlling inventory levels to prevent out-of-stock situations- Assisting with price checks, product returns, and exchanges as needed- Collaborating with team members to achieve store targets and improve customer satisfaction- Following company policies and procedures related to customer service, safety, and hygiene- Participating in training programs and workshops to enhance product knowledge and customer service skills.

My responsibilities included:Answering customer inquiries and providing accurate information about products and services offered by Wren Kitchens- Assisting customers in making informed decisions by providing guidance and recommendations based on their needs and preferences- Demonstrating product features and benefits to customers in showroom- Resolving customer complaints or concerns in a professional and courteous manner- Keeping up-to-date with product knowledge and industry trends to provide the most relevant information to customers- Collaborating with other team members to enhance the customer experience and achieve sales targets- Maintaining a clean and organized showroom environment- Following company policies and procedures related to sales and customer service- Participating in training sessions and meetings to continuously improve knowledge and skills.