Ryan Heide Email & Phone Number

San Francisco Bay Area

Lexington, Massachusetts, United States

Conducted user interviews to develop a deep understanding of the client base and uncover insights about usage patterns, strengths, and opportunities with the company’s proprietary software platform. Performed market analysis and created compelling marketing collateral including an educational white paper and website content. Contributed insights to product roadmap planning based on voice-of-the customer data.

Wellesley, Massachusetts, United States

Consulted for a technology start-up led by Boston area physicians to improve communication between health care providers and patients through customizable animated videos that provide information about the patient's medical condition and instruction for at-home medication and therapy adherence.Developed a comprehensive a go-to-market plan including primary and secondary market research of providers, patients, and payers to inform market segmentation, targeting, and positioning.Provided recommendations for marketing outreach, including messaging, branding, and website content.Designed a targeted pilot study to show proof-of-concept for potential users, payers, and investors.

Remote

A leading provider of enterprise engineering automation software who develops, markets, sells, and implements software for industrial engineering clients to automate the design, engineering, and sales process for their custom manufactured products. Led the end-to-end customer engagement from initial sales meeting through deal close and project implementation.Managed the core implementation team, typically 4-6 people comprised of client employees and Engineering Intent consultants to configure and implement the new application, complete with integrations to 3rd-party tools.Presented professional and engaging sales presentations to prospective clients based on customer research and feedback.Created in-depth, creative project proposals for new clients, complete with detailed budget projections and labor schedules.Led deal negotiations and applied constant, gentle pressure to ensure a profitable and timely close. Presented project status, including development progress, key milestones, and critical updates to the client’s C-level leadership.Maintained client relationships and drove initiatives for new opportunities through additional products and increased adoption.Taught classes to new end-users to use the software and realize quantifiable efficiency gains, often in class sizes of 12-15 people.Represented the company as an industry thought leader at events and conferences by speaking to groups of 20-30 people.

Lexington, Ma

A seasoned provider of quality management and regulatory compliance software to an impressive list of brand name medical device and pharmaceutical clients like Boston Scientific, Medtronic, Fresenius, Terumo BCT, Johnson & Johnsons, and others.Led and mentored a cross-functional team of 6 people to support the software implementation, configuration, training, and sales initiatives for our medical device and pharmaceutical clients. Counseled and trained others in medical device regulatory requirements, software configuration, and client engagement tactics.Planned workflows and efficiently assigned and prioritized the team’s tasks, resulting in timely completion of projects.Spearheaded meetings with clients and internal stakeholders to support sales initiatives and implementation processes.

Lexington, Ma

Implemented and deployed Cognition Cockpit software for the product development and life-cycle management of medical device and pharmaceutical clients. Worked directly with customers and business prospects to elicit user needs and translate them into an optimum software environment for capturing product development data. Utilized skills in systems engineering, product development, project management, and sales to win and grow key customer accounts.

New London, Ct

Hired to provide engineering support for design and construction of current and next-generation external structures of Virginia-class attack submarines. Successful in delivering clear and concise engineering reports and calculation packages, demonstrating competencies in problem analysis, hand calculations, and finite element analysis to ensure structural adequacy, performance optimization, and cost management of dive and rudder systems, ballast tanks, and equipment foundations. Granted U.S. Navy Secret Clearance status.

Walpole, Ma

Reverse-engineered military parts for Department of Defense contracts via physical disassembly of mechanical hardware systems and creation of manufacturing drawings using SolidWorks software. Compiled technical data packages comprised of drawings and instructional information to provide to manufacturing partners for use in fabricating mission-critical replacement parts for military solicitations.

Master Of Business Administration - Mba, Marketing & Entrepreneurship

Activities and Societies: Babson MBA Fellow | Babson Board Fellow | Summa Cum Laude Electives: marketing high-tech products, digital.

Bachelor Of Science (Bs), Mechanical Engineering

Member of the 3-2 dual-degree program with Bates College

Bachelor'S Degree, Mathematics

Activities and Societies: Varsity Baseball, Pitcher - All NESCAC Team honoree, All NESCAC Academic Team honoree