Ryan Hendrickson Email & Phone Number

Tulsa, Oklahoma, US

Frisco, Texas, US

• Led five development teams within HSI. Each development team was responsible for a unique product under the HSI umbrella. HSI concentrates on making the workplace safer and smarter by offering a comprehensive, scalable.
• Established department-wide KPIs to help monitor and control product development, maintenance and support, technical debt, capital and operational expenditures, pre-sales technical questionnaires, and personnel.
• Oversaw development processes and procedures to ensure projects were delivered with good quality, on-time and within budget
• Led development team managers by teaching and encouraging leadership best practices so that our teams could prosper
• Directed Scrum Masters in efforts to improve the organization and effectiveness of processes and procedures for our development teams
• Partnered with product management to produce a cohesive and well prioritized product backlog to sustain current business and attract new business

Oklahoma City, OK, US

• Managed software engineering, data engineering, and quality assurance for a company focused on delivering a high standard of online safety training and other online safety tools to leading organizations worldwide.
• Installed the Agile framework with the Scrum methodology which routinely delivered quality product month-to-month
• Oversaw the delivery of more than a dozen product releases in less than one year
• Maintained on-time delivery standards for effective internal and external communications regarding product releases
• Partnered with product management to produce a cohesive and well prioritized product backlog to sustain current business and attract new business
• Revolutionized the engineering team’s use of Azure DevOps

Oklahoma City, Oklahoma, US

• Implemented the product management discipline for a large oil and gas company. Successfully delivered two mobile products from idea to implementation impacting all of Enable’s field operation personnel and over one.
• Managed and owned the complete lifecycle of products from ideation to end-of-lifecycle and assumed end-to-end accountability, from strategy to delivery
• Provided expertise and guidance on strategic initiatives of varied complexity and impact; managed product deliveries from initiation through deployment and evaluation
• Created long-term roadmaps for products that aligned with business objectives and anticipated future technology releases
• Discerned the business needs and desired outcomes to drive and deliver short- and long-term sustainable plans for product delivery
• Partnered with key stakeholders to educate and influence for the most optimal and economical solutions available

Oklahoma City, Oklahoma, US

• Provided product management, Scrum Master, and project management services to help facilitate the delivery of enterprise technologies in the oil and natural gas industry.
• Defined and refined the product management process with key strategies so mobile product delivery was successful
• Maintained a prioritized product backlog based on the product roadmap for mobile application development
• Controlled the delivery schedule so mobile application development was aligned with the customers’ needs and expectations
• Accommodated product enhancement requests in parallel with the development of new features that aligned with the mobile product roadmap
• Facilitated cross-functional technology discussions and decisions to evolve the mobile product offering over time

Orlando, Florida, US

• Managed geographically dispersed teams that were responsible for delivering pharmacy management software. Specialized in improving understanding of the Scrum process. Bench-marked metrics to help create focus for.
• Governed teams to on-time project delivery eighty percent of the time or better year-to-year
• Guided teams to product defect reduction by thirty percent or better year-to-year
• Maintained team velocity variances at ten percent or less sprint-to-sprint
• Installed and formalized the PMO for the Technology Department
• Oversaw the strategy for realistic product roadmapping

Orlando, Florida, US

• Implemented the Scrum process to create better agility and transparency with pharmacy management software delivery. Removed roadblocks for the team so milestones on the product roadmap could be achieved on-time.
• Led daily stand ups to monitor and control project trajectory
• Governed the approval, estimation, prioritization, scheduling and closure of product backlog items
• Led team retrospectives and project-check point meetings
• Provided project status updates to internal and external stakeholders, including executive and board level personnel
• Measured team progress by tracking product backlog item throughput and cycle time

Oklahoma City, OK, US

• Managed revenue management SaaS implementation projects nationwide for healthcare providers with daily bank deposits totaling more than one million dollars. Managed regular client meetings with project teams and senior.
• Guided bank and healthcare IT, healthcare treasury management, and business office personnel through the implementation of custom access and processing mechanisms for the platform
• Oversaw client change-requests to completion
• Prepared reports for assigned projects for internal and external stakeholders, including executive level personnel
• Trained end users during the implementation process
• Traveled to client sites to accommodate needs for successful implementations

Dallas, TX, US

• Managed data and voice network implementation projects for large enterprises worldwide. On-time project delivery was measured at ninety percent for five accounts, combining for a yearly revenue of more than thirty.
• Governed AT&T engineers, architects, technicians and support personnel
• Managed expectations of client executives, business administration, and IT personnel
• Oversaw client change-requests and escalations to completion
• Maintained project documentation and led team meetings
• Coordinated data and voice service activations

Master Of Business Administration - Mba

Bachelor Of Arts In Communications, Minor In Public Relations

High School Diploma