Ryan Hendrickson Email & Phone Number

Tulsa, Oklahoma, Us

Frisco, Texas, Us

Led five development teams within HSI. Each development team was responsible for a unique product under the HSI umbrella. HSI concentrates on making the workplace safer and smarter by offering a comprehensive, scalable solution for safety and workforce development-minded professionals at companies of all types and sizes.• Established department-wide KPIs to help monitor and control product development, maintenance and support, technical debt, capital and operational expenditures, pre-sales technical questionnaires, and personnel training and well-being• Oversaw development processes and procedures to ensure projects were delivered with good quality, on-time and within budget• Led development team managers by teaching and encouraging leadership best practices so that our teams could prosper• Directed Scrum Masters in efforts to improve the organization and effectiveness of processes and procedures for our development teams• Partnered with product management to produce a cohesive and well prioritized product backlog to sustain current business and attract new business• Maintained personnel growth and replacement as needed by the business

Oklahoma City, Ok, Us

Managed software engineering, data engineering, and quality assurance for a company focused on delivering a high standard of online safety training and other online safety tools to leading organizations worldwide leading up to the company's acquisition by HSI in Fall 2022.• Installed the Agile framework with the Scrum methodology which routinely delivered quality product month-to-month• Oversaw the delivery of more than a dozen product releases in less than one year• Maintained on-time delivery standards for effective internal and external communications regarding product releases• Partnered with product management to produce a cohesive and well prioritized product backlog to sustain current business and attract new business• Revolutionized the engineering team’s use of Azure DevOps• Optimized Azure resource utilization and gained cost efficiencies• Managed the growth of our data program which delivered business intelligence the company never realized before• Achieved significant cost savings by bringing outsourced quality assurance automation in-house• Coordinated a source code audit with a third party to ensure our platform’s integrity• Produced quality executive-level presentations for important stakeholders• Improved the department’s reputation throughout the company and improved employee morale• Developed an engaging and healthy environment for the engineering team to flourish• Refined career paths for software engineering, data engineering, and quality assurance

Oklahoma City, Oklahoma, Us

Implemented the product management discipline for a large oil and gas company. Successfully delivered two mobile products from idea to implementation impacting all of Enable’s field operation personnel and over one thousand field assets. Increased the availability of millions of data points, leading to the improvement of proactive maintenance activities. Saved several thousand hours in time required to process daily reports related to field operation requirements.• Managed and owned the complete lifecycle of products from ideation to end-of-lifecycle and assumed end-to-end accountability, from strategy to delivery• Provided expertise and guidance on strategic initiatives of varied complexity and impact; managed product deliveries from initiation through deployment and evaluation• Created long-term roadmaps for products that aligned with business objectives and anticipated future technology releases• Discerned the business needs and desired outcomes to drive and deliver short- and long-term sustainable plans for product delivery• Partnered with key stakeholders to educate and influence for the most optimal and economical solutions available• Conducted customer research, and worked with key stakeholders across business and technology groups to develop and convey product visions• Gathered and reported out to leadership on performance metrics, customer experience feedback and ad-hoc reports of product tools and services• Collaborated with key technology stakeholders and business stakeholders on product initiatives to reach the desired outcomes• Maintained and advised on resource allocation• Identified and recommended opportunities for improving efficiency, effectiveness, and capabilities

Oklahoma City, Oklahoma, Us

Provided product management, Scrum Master, and project management services to help facilitate the delivery of enterprise technologies in the oil and natural gas industry.• Defined and refined the product management process with key strategies so mobile product delivery was successful• Maintained a prioritized product backlog based on the product roadmap for mobile application development• Controlled the delivery schedule so mobile application development was aligned with the customers’ needs and expectations• Accommodated product enhancement requests in parallel with the development of new features that aligned with the mobile product roadmap• Facilitated cross-functional technology discussions and decisions to evolve the mobile product offering over time• Served as Scrum Master for the Data and Analytics team by leading and facilitating daily stand-ups, sprint reviews, sprint retrospectives, and sprint planning sessions• Worked with the Data and Analytics team to identify and track key metrics related to team performance• Supported the Data and Analytics team’s backlog grooming activities so the team’s work maintained a level of organization• Monitored and controlled information technology projects for accounting and human resources so those departments could gain work efficiencies

Orlando, Florida, Us

Managed geographically dispersed teams that were responsible for delivering pharmacy management software. Specialized in improving understanding of the Scrum process. Bench-marked metrics to help create focus for performance enhancements in software development and IT service delivery.• Governed teams to on-time project delivery eighty percent of the time or better year-to-year• Guided teams to product defect reduction by thirty percent or better year-to-year• Maintained team velocity variances at ten percent or less sprint-to-sprint• Installed and formalized the PMO for the Technology Department• Oversaw the strategy for realistic product roadmapping• Managed the escalation process to resolve severe issues in optimal timing• Supervised the adherence to Scrum procedures• Consolidated case management tooling into Azure DevOps for all teams• Assisted in merging acquired businesses, specifically technology teams

Orlando, Florida, Us

Implemented the Scrum process to create better agility and transparency with pharmacy management software delivery. Removed roadblocks for the team so milestones on the product roadmap could be achieved on-time.• Led daily stand ups to monitor and control project trajectory• Governed the approval, estimation, prioritization, scheduling and closure of product backlog items• Led team retrospectives and project-check point meetings• Provided project status updates to internal and external stakeholders, including executive and board level personnel• Measured team progress by tracking product backlog item throughput and cycle time• Removed project roadblocks when necessary• Documented and installed processes and procedures for improving software development efficiencies

Oklahoma City, Ok, Us

Managed revenue management SaaS implementation projects nationwide for healthcare providers with daily bank deposits totaling more than one million dollars. Managed regular client meetings with project teams and senior level personnel from Bank of the West, Fifth Third Bank, Key Bank, US Bank, Wells Fargo, and several large healthcare entities across the United States. Delivered over thirty successful implementations.• Guided bank and healthcare IT, healthcare treasury management, and business office personnel through the implementation of custom access and processing mechanisms for the platform• Oversaw client change-requests to completion• Prepared reports for assigned projects for internal and external stakeholders, including executive level personnel• Trained end users during the implementation process• Traveled to client sites to accommodate needs for successful implementations

Dallas, Tx, Us

Managed data and voice network implementation projects for large enterprises worldwide. On-time project delivery was measured at ninety percent for five accounts, combining for a yearly revenue of more than thirty million dollars. Managed regular client meetings with project teams and senior level personnel from Boeing, Discover Financial, HEB Grocery, New York Life Insurance, and SouthernLinc. Delivered over one hundred successful implementations.• Governed AT&T engineers, architects, technicians and support personnel• Managed expectations of client executives, business administration, and IT personnel• Oversaw client change-requests and escalations to completion• Maintained project documentation and led team meetings• Coordinated data and voice service activations• Archived closed projects

Master Of Business Administration - Mba

Bachelor Of Arts In Communications, Minor In Public Relations

High School Diploma