Bringing over 13 years of product management expertise spanning digital marketplaces, SaaS, self-service, AI/ML and e-commerce, I specialize in transforming customer insights into cutting-edge products that drive substantial business growth. Senior Product Manager | Digital ExperienceEmail: ryan.s.hennessy@gmail.comCell: 773-343-3648 Some examples of my results include:• Achieved a 408% increase in digital self-serve platform adoption at Flock Freight, reducing cost-to-serve and boosting contribution margin.• Boosted Coyote Logistics’ mobile app rating from 2.1 to 4.7 through iterative improvements informed by customer feedback and heuristic evaluation. • Launched the first mobile app at SmartHop, achieving a 72% adoption rate within 3 months.• Built an AI powered expense categorization tool as part of a SaaS B2B tax preparation platform, resulting in a 70% reduction in task completion time. • Drove a 55% increase in ecommerce revenue through variable product pricing, product mix optimization, and introduction of a free trial and ancillary products.I conduct comprehensive user research, actively seeking opportunities for direct customer interaction to gain valuable insights. Skillfully synthesizing customer insights with a deep understanding of the market landscape, business objectives, and product vision, I formulate impactful product strategies and create data-driven prioritized roadmaps. Embracing a collaborative mindset, I gather diverse opinions to enhance and refine my approach, while also effectively communicating a clear product vision to foster cross-functional alignment. I partner closely with UXD and Engineering, where I champion a user-centered design approach and ensure tight collaboration among team members throughout the entire product lifecycle, from ideation to delivery. I work with Marketing to identify growth strategies and build go-to-market plans that successfully launch and commercialize products. Core Competencies:• User Research & VoC Collection• Product Strategy & Roadmap Development• OKR setting & Measurement• User-Centered Design & User Experience• Cross-functional Team Leadership & Collaboration• Data-Driven Decision Making & A/B Testing• Product Launch & Growth• Agile Methodology & Project Management• Communication & Stakeholder ManagementWant to connect? Message me or reach out at ryan.s.hennessy@gmail.com #productmanagement #innovation #saas #logistics #ai #ml #ecommerce