Ryan Herbert Email & Phone Number

Brisbane, Queensland, Australia

• Led the design of ‘NHVR Maps’, a nationwide spatial platform, allowing Road Managers to update road ownership, edit vehicle networks and visualise heavy vehicle traffic movements in real-time.
• Worked closely with key stakeholders at Local, State and Federal Government levels.
• Facilitated focus groups with users to determine key pain-points with current processes and validate design ideas.
• Supported GIS developers to effectively visualise heavy vehicle network data, using MapBox and QGIS.

Brisbane, Queensland, Australia

• Re-designed ‘Vista’ - Aurizon’s next generation suite of digital products, which Deployment staff use to monitor and track rail assets throughout Australia. Including; Asset Management, Operational Maps and Crew.
• An integral member of the Scrum team, I worked closely with Developers, Testers and BAs during the Agile development.
• During COVID restrictions, I held remote focus-group sessions with Aurizon staff to determine pain-points and opportunities to improve the user experience.
• Engaged with key stakeholders to streamline and standardise business processes, introduce new functionality and improve the visibility of real-time data.
• Worked closely with developers to integrate OSM and MapBox data sources with real-time tracking and visualisation of Aurzion assets.

Auckland, New Zealand

• Re-designed My Southern Cross, an online platform (Web and App) that provides over 800,000 members with private, secure access to their health insurance.
• Liaised with external partners on mobile application design and development.
• Worked with both Southern Cross members and internal security team to design and deliver a simplified login experience.
• Improved the user experience of My Southern Cross, which supports over 800,000 members and 85,000 unique logins per month.
• Developed and managed a comprehensive design system which supports multiple digital products.
• Supported the UX re-design of the Easy-claim platform, which resulted in reduced ‘time-to-serve’ for medical providers from an average of 120 seconds, down to 30 seconds (a 400% improvement).

Auckland, New Zealand

• Led the UX/UI design of IAG’s Digital Transformation Programme.
• Mentored junior designers and front-end developers.
• Produced low and high-fidelity prototypes to test hypotheses.
• Worked with Scrum teams to deliver enhanced digital experiences to customers.
• Maintained brand consistency across graphical elements, icons and typography.

Auckland, New Zealand

Auckland, New Zealand

London Area, United Kingdom

London Area, United Kingdom

Auckland, New Zealand

Education record

Education record