Ryan Hess Email & Phone Number

Exton, Pa, Us

Responsible for identifying unique, value-driven ways Ricoh can bring digital manufacturing and 3D visualization to its customers as a service. Ideate with market research, prove via voice of field/customer, defend with robust business cases to Executive Management Team.Developed full range of unique as-a-service solutions for North and South American markets Ricoh 3D for Healthcare – Ideated and provided subject matter expertise to commercialization of IBM Watson Health-Ricoh alliance in medical 3D Printing that has gone on to see Ricoh become the ISO 13485 manufacturer of an FDA cleared class II medical device. Managed 3D Printing Services – Established foundation for Ricoh Managed 3D Printing Services. Managed Prototyping Services, Managed Fleet Services and End-Use Part Production Services for a variety of industries. AR/VR/MR applications of digital 3D and 4D design. Supply chain optimization for advanced manufacturing and short run production of digitally warehoused parts. Additive Manufacturing Competency Program – Internal/External body of knowledge for training/consulting. Recipient, 2014 and 2016 Ricoh Award for Corporate Excellence. Official Ricoh spokesperson at industry thought leadership events like ISEF, CIITI, SIIM, etc.

Exton, Pa, Us

Key Accomplishments:• Business Process Optimization - VRM: Designed Vendor Management structure to analyze spend, consolidate and govern thousands of vendors for the $8B Managed and Technical Services department comprised of 3280 independent Managed Services SitesCurrent program value $35M annually• Enterprise Alliance Management - Intelligent Locker: Realized global revenue by courting and selling Amazon on Intelligent Locker collaboration. Prevented human resource reductions and spawned global service business for kiosk/intelligent lockers. Now fully launched as Ricoh Service Advantage

Devon, Pa, Us

Co-founded entrepreneurial venture in digital communications, expanding services revenue 300% year over year• Business owner: Full P&L accountability, realizing revenue growth in focus verticals - pharma, military, NGOs• Strategy: Establishing net new services to derive stable OI from annuity revenues and long-term managed services contracts• Developing adjacent offerings to increase per contract revenue an average of 25%• Vendor Management: Building network of 180+ suppliers to enable profitable delivery on every continent

Us

Achieving rapid professional growth directing communications technology integration and installations at high security locations

Bachelor'S Degree, International/Global Studies

Master'S Certificate In It Project Management, Information Technology Project Management