Ryan Hetzer Email & Phone Number

Corona, California, United States

Install/Support Supervisor Manage customer support team- Instituted system for support staff optimization resulting in decreased wages of nearly $25,000 - Increases renewal rate of support contracts by creating positive relationships with principals, teachers and district employees- Drives revenue increases based on positive outcomes- Leads and directs support team to increase efficiency and productivity by assigning team members based on specific strengths matched up to customer requirements and preferences- Streamlines reporting by creating monthly analyses of support activity including current and resolved issues to highlight successes to customers thereby highlighting company value to customers - Leads monthly meetings to review past/future activity to further improve customer experience and increase customer retention

Standard Phone Que- Assisted Investors and Financial advisers with transacting on their accounts over the phone. - Completing trades on behalf of the investor or F/A- Providing informing them on policies and State/Federal regulations.Web Que- Assisted fellow teammates with I.T issues or other web related issues

Fullerton, California

- Assist World Changers with any comment, questions, concerns or issues with their orders.- Assist in developing a great supporter experience for World Changers- Proficient in Magento, Zendesk, Shopify and most Microsoft Systems- Assisted in creating a fraud detection program- Assisted in creating streamlined customer service processes such as returns and exchanges

Fullerton, California

- To Help Sevenly spread knowledge of social injustice, advance Giving and work towards World Change - Instrumental in creating and utilizing processes including shipping, receiving and inventory control specific to Sevenly's unique needs- Manage and process all orders - Inventory and Data management- Work with Marketing to add products that meet customer needs while meeting company objectives -Troubleshoot shipping and system errors-Train and utilize strengths of new employees.-Maintain a organized and a proficient warehouse environment. -Maintain open communication with buyers to ensure items are received properly and inventory is correct.-Quality control-Proficient in warehouse systems i.e Magento, Deposco and Ship Station

Jsa Staffing

Used all resources to match the most qualified candidate for available positions. Managed several recruits time cards and activity while maintaining a solid communication. Recorded daily activity and call logs

Jakks Pacific Company

Coordinated daily deliveries with customers and corporate offices. Finalized paperwork and kept daily logs of deliveries and warehouse transfers. Insured prompt, quality, and accurate deliveries to facilitate complete customer satisfaction. Assembly line packaging and pallet building, loaded trucks by hand and forklift.