Ryan Hick Email & Phone Number

Wilmington, DE, US

Product Owner supporting the Fraud and Claims business

Operations Project Manager focused on business controls and risk management supporting desktop applications utilized by over 20,000 call center associates. Construct and deliver innovative technology and people/process solutions to resolve risk issues while improving client experience and associate efficiency.

Responsible for design, testing, deployment and implementation of best in class web tool applications supporting over 20,000 users with end to end ownership. Partner with the lines of business to understand goals and objectives and manage technology team to ensure objectives are met. In addition, perform analytics on a variety of line of business processes.

Manage team of business card disputes analysts. Responsible for managing the workflow of the entire chargeback cycle and working with large corporate customers.

Participated in leadership program to develop management skills by hands on training and development in various lines of businesses such as Credit Acquisition, Existing Credit Management, Customer Service, Collections, Fraud and Claims

Demonstrate superior attention to detail while making judgmental decisions on credit card applications. Analyzed credit reports and developed applicant’s financial status to grow profitable loans. Confidently communicated difficult decisions. Able to set priorities and balance multiple responsibilities while maintaining daily job functions.

Demonstrate superior attention to detail while making decisions on customer billing disputes. Examine and develop customer’s inquiries to make a sound decision in accordance with Visa and MasterCard regulations. Able to set priorities and balance multiple responsibilities while maintaining daily job functions.

Master Of Business Administration, Finance

Activities and Societies: Alpha Chi

Bachelor Of Science, Business Management, Finance

Education record