Ran water test and inspections of each Rivian R1T, R1S and Rivian EDV to ensure each vehicle meets the strict quality requirements.Wheel Alignment and Lighting Alignment Team. Completed vehicle wheel and lighting system alignments for each manufactured R1T, R1S and Rivian EDV

Completed member services functions such as opening and closing accounts, renewing certificates of deposit and assisting members with bookkeeping and checking account problemsAnswered members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties

Provided technical support for internal and external cellular voice and data product customers.Troubleshot hardware and software issues and identifies network/applications issues with iPhone and Android devices.• Demonstrated skills necessary to handle any cellular technical support call type

• Supervised, retained, evaluated, and motivated a team of up to 30 employees handling technical support inquiriesManaged a team that consistently exceeded client expectations and ensured company quality standards were maintained.Recognized for coaching employees to significantly increased performance levels throughout my time with the company