Ryan Hiscock Email & Phone Number

Hopkinton, Massachusetts, United States

-Verify invoices by matching with purchase order and reviewing all information for accuracy before processing in Prophet 21.-Ensure all information within Prophet 21 and Coupa matches and resolve or escalate issues to the appropriate team members.-Communicate invoice discrepancies with the buyer of the purchase order to correct prior to completion of confirmation.-Request credits from vendors when necessary to resolve invoicing issues.-Match credits that are received to open IR’s and send to DXP Corporate for processing.-Review vendor statements and confirm that all open invoices or credits have been received and processed.-Communicate any invoicing problems to the office manager.-Support the inside sales team by researching item pricing and availability and generating quotes within Prophet 21.-Cross-trained as back-up shipper/receiver: Verify goods received match packing slips and enter receipt of goods into Prophet 21. Pick items for orders and package appropriately for shipping. Complete daily cycle-counts and other inventory management tasks.

Waltham, Massachusetts, United States

-Process client orders and enter all necessary data into a web-based business management platform.-Manage customer phone line and business email to provide timely responses and to all customer inquiries and ensure an excellent customer service experience.-Procure and schedule temporary staff based on event needs and budget.-Interface directly with clients, internal university departments and outside vendors to plan, coordinate and execute catered events.-Use Microsoft Excel, Word and Publisher to create documents for clients and internal use.-Control inventories of food, equipment, smallware, and liquor.-Forecast staff, equipment, and supply requirements based on needs and budget.-Purchase or requisition food product, supplies and equipment needed to ensure quality and timely delivery of services.-Assign duties, responsibilities, and workstations to employees in accordance with work requirements.-Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups when necessary.-Train workers in service, sanitation, and safety procedures.

Boston, Massachusetts, United States

-Worked in a variety of different catered event situations and adapted to each individual business or clients needs.-Received direct instruction from event managers and executed tasks to their exact specifications.-Created a positive impression on clients and guests while offering quick and professional service.-Adhered to strict timelines and worked as a team with other wait staff to ensure service was executed smoothly.-Performed serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.

Boston, Massachusetts, United States

-Provided technical support and sound reinforcement for musical acts in both a live performance and studio recording setting-Set up, test and adjust recording equipment and microphones for recording sessions and live performances-Utilized file management and organizational skills to maintain back-ups of client files-Ensured electronic equipment was operated in a safe manner and managed inventory of equipment to prevent damage and loss-Conferred with performers and producers to determine and achieve the desired sound for a production, musical recording or live performance

Bachelor'S Of Science, Audio & Media Technologies

Earned a Bachelor's of Science Degree in Audio & Media Technologies

Audio Engineering Technology

Completed coursework towards a Bachelor's of Science in Audio Engineering Technology. Transferred May of 2009