• Advise on customer goals by connecting the structured and un-structured content into the Sorcero AI platform, enabling customers to analyze multiple sources of data in a single platform; customers received valuable and actionable insights in 30% less time when compared to medical analytics agencies. • Emphasized effective problem-solving and communication with the goal to showcase the value of the product by highlighting its time and cost savings benefits, which ultimately lead to customers’ success and growth.

• Grow trusted and expert relationships with multiple customers by advising on industry best practices for R&D, Commercial, and Marketing cloud management systems; becoming a key team member of customer's teams• Implement and maintain validated systems coordinating across multiple levels and departments of users to ensure a simple, efficient, and effective system for users• Guide customers to additional adoption of Mavens/Komodo services, increasing the trust with customers and revenue for Mavens/Komodo• Build internal resources for the education of technical and consulting skills for other team members

• Lead requirements gathering workshops for design and configuration of document management and quality management systems to translate business requirements into corresponding solution designs within both pharmaceutical and medical device industries.• Rapidly configure and implement document and data management systems related to Quality Assurance processes with an average speed of 12 weeks for small and 16 weeks for medium sized businesses by leaning on knowledge gained by acting as the subject matter expert for configuration movements, object-based configuration, and new product offerings for the services team.• Demonstrated patience and critical thinking during requirements gathering sessions by asking the correct questions of customers to reach a long-term successful solution that simplifies the execution, maintenance, and reportability of individual quality assurance processes.• Regularly conduct meetings across various organizational areas both customer and internal focused. These meetings could range from discussing product features and functions with organizational strategy and sales employees both internal and customer facing, or product enhancements and method for implementing with product development internally, or running requirements gathering workshops with customer quality assurance directors and managers seeing long-term customer success and solutioning.• Work cross functionally to continually align best practices with applications and business process across services, product, strategy, and sales teams to best display the use of the application for customers so that a consistent message is articulated from sales cycle through implementation.• Implement and configure content and data management systems for over 40 customers ranging from 15 to 75,000 person organizations.

• Developed knowledge of the industry business practices while implementing Veeva Vault Quality applications to reach a deep knowledge of the product

• Received, packaged, tracked, and recorded customer orders, ensuring an up-to-date record book and prompt deliveries• Monitored competing businesses, maintaining a competitive edge while keeping a profit• Managed inventory of music books so orders can be filled, and online presence is conserved

• Regularly performed various analytical and purification techniques ensuring proper synthesis and properties of desired fluorescent probes• Developed a photoacoustic/fluorescent probe capable of imaging hydrogen peroxide as deep as 7cm depth within the body with high resolution and selectivity• Created a long lasting, transportable phantom for photoacoustic imaging of dyes, saving 2-3 hours of preparation time• Developed a time and cost-efficient method to create various contrast agents to develop novel dyes, reducing costs by 48% and time by 43%• Documented first training/safety manual for new undergraduate researchers• Responsible for training progress for new undergraduate researchers

• Saved time and money by writing a computer program to automate an internal method of rating the quality of starch product• Obtained rheology measurements and bright field/confocal light images of fiber emulsions and starches• Managed and scheduled daily and monthly progress meetings, including up to 14 people• Created and presented executive presentation of summer intern project to ~30 people, including CIO & VPs