I am a solutions-oriented IT Professional with more than 15 years of hands-on experience with enterprise data center environments. I have been supporting the implementation of high-performance technology solutions to meet the many challenges of business needs in both private and public sectors. I have outstanding analytical and troubleshooting skills, with the ability to satisfy customer needs through problem analysis and resolution. I am a dependable and resourceful professional with strong technical and organizational skills which have empowered me to collaborate on cross platform teams, mentor, and lead effectively and efficiently. I am customer focused with technical lead and managerial experience in the IT field as well as in a CSOC/NOC/SOC environment.