Ryan Hum

Ryan Hum Email and Phone Number

Chief Client Experience Officer, and Associate ADM @ Employment and Social Development Canada
Ryan Hum's Location
Calgary, Alberta, Canada, Canada
Ryan Hum's Contact Details
About Ryan Hum

Builder of new design/data/digital/analytics teams to help organizations transform and prepare for the future. "We", not "I". "Us" and "our team", not "my".

Ryan Hum's Current Company Details
Employment and Social Development Canada

Employment And Social Development Canada

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Chief Client Experience Officer, and Associate ADM
Ryan Hum Work Experience Details
  • Employment And Social Development Canada
    Chief Client Experience Officer And Associate Adm, Citizen Services
    Employment And Social Development Canada Apr 2023 - Present
    Ca
  • Canada Energy Regulator
    Chief Data And Information Officer, And Vp
    Canada Energy Regulator Jul 2018 - Apr 2023
    Calgary, Alberta, Ca
    -Provide senior leadership to drive a new strategic transformation priority for the organization in data and digital innovation-Revitalized a workforce to reflect a modern data driven organization, with expertise in GIS remote sensing, data science, text mining, data architecture, solution architecture, behavioural science, human-cantered design, data visualization, product management, and data-savvy executives to lead them;-Shaped and led a Digital and Data Roadmap for the organization, which accelerated enterprise projects that automated core operations, used text-mining to modernize regulations, liberated decades of high-value scientific data, worked with Indigenous communities to be better stewards of traditional knowledge, as well as created data visualizations that built public trust;-Developed a robust data and information request process for internal and external stakeholders (including Parliamentarians and via legislated processes);-Established an enterprise-wide focus on innovation and sustainability, including novel partnerships with NGOs, environmental groups, and universities-Designated Chief Privacy Officer and Executive Champion for Diversity and Inclusion
  • Health Canada | Santé Canada
    Assistant Deputy Minister
    Health Canada | Santé Canada Feb 2021 - Aug 2021
    Ottawa, Ontario, Ca
    on interchange with Health Canada's COVID testing secretariat
  • Ocad University
    Adjunct Professor In Research And Design
    Ocad University Feb 2014 - Sep 2020
    Toronto, On, Ca
    • Teaching Masters of Design students in the Strategic Foresight and Innovation program about design methodologies applied to non-traditional fields such as business and social innovation and public policy• Developed and delivered new Public Policy Design and Innovation graduate course• Supervising graduate research projects in foresight and innovation
  • Immigration, Refugees And Citizenship Canada / Immigration, Réfugiés Et Citoyenneté Canada
    Director, Service Insights And Experimentation
    Immigration, Refugees And Citizenship Canada / Immigration, Réfugiés Et Citoyenneté Canada Apr 2017 - Aug 2018
    Ca
    • Launch and lead a new division responsible for understanding the experience of newcomers to Canada in order to design and test new human-centered policies, programs and services• Recruit and develop talent across multiple disciplines (e.g. design, data analytics, behavioural sciences) to form a centre of expertise that can take ideas from field observations to testing• Collaborate with internal and external partners to co-design actionable ideas that improve client centric outcomes• Drive the strategic direction of the division, including identifying new opportunities and partnerships
  • Privy Council Office
    Chief Designer & Chief Data Scientist
    Privy Council Office Oct 2014 - Mar 2017
    Ottawa, Ca
    • helped establish the Government of Canada's Central Innovation Hub and leads the design-insights and data analytics practice• Manages multi-disciplinary team of designers, researchers and data scientists to imagine and deliver projects that create new ways of thinking and doing across the government • Supports government departments and agencies in applying new approaches—such as behavioural or "nudge" economics, design-thinking, big data, and social innovation— to complex policy, program or service challenges• Provides expertise and advice on emerging areas and help change the way the Public Service does business• Sample completed projects: service design to improve the client experience for spousal immigration; developed an open data bot to improve regulatory surveillance for consumer products; developed strategies to improve Old Age Security enrolment for vulnerable seniors
  • Carleton University
    Course Instructor - Interdisciplinary Design Studio (Mdes)
    Carleton University Dec 2015 - May 2016
    Ottawa, Ontario, Ca
    • Redesigning and teaching core MDes Studio course in Carleton's Masters of Interdisciplinary Design (IDES 5103) where a team-based studio project draws on interdisciplinary design methods to solve a complex social policy challenge• 2016 Project Challenge - designing improvements in Old Age Security to better serve marginalized seniors
  • University Of Toronto
    Special Lecturer, Faculty Of Applied Science And Engineering
    University Of Toronto Dec 2010 - Aug 2014
    Toronto, Ontario, Ca
    • Developed syllabus, reading list and delivered core course in the Faculty’s graduate (Masters-level) certificate in Engineering and Public Policy
  • Natural Resources Canada
    Deputy Director Then (Acting) Director
    Natural Resources Canada Sep 2007 - Sep 2010
    Ottawa, On, Ca
    • Managed the regulatory process for environmental assessments of mining projects;• Led emerging policy research on social, environmental and economic issues in mining;• Advised Senior Management on key priority mining policies• Established strategic linkages and relationships with NGOs, industry and other stakeholders• Responsible for over 15 employees
  • Health Canada
    Senior Policy Advisor And (Acting) Manager
    Health Canada Sep 2003 - Sep 2006
    Ottawa, Ontario, Ca
    • Developed policies to modernize the regulation of vaccines, drugs and biologics and provided science and policy advice on the Food and Drugs Act and associated regulations
  • Canadian Food Inspection Agency
    Policy Analyst
    Canadian Food Inspection Agency Sep 2002 - Sep 2003
    Ottawa, On, Ca
    • Provided scientific, regulatory and policy expertise and advice, on emerging science and technology issues (e.g. ethics of biotechnology/nanotechnology, safety of animal cloning)

Ryan Hum Skills

Statistics Public Policy Global Health Research Analysis Policy Analysis Program Development Data Analysis Public Administration Science Literature Reviews Experimental Design Government Environmental Science Epidemiology Quantitative Analytics Data Modeling Public Health Population Health Science Policy Qualitative Research Social Innovation Team Leadership Regulatory Affairs Ecology Designs Health Policy Industrial Design Analytics Technical Writing Matlab Policy Strategy Design Thinking Teaching Communication Public Sector Behavioral Science Peer Mentoring Networking Management Economics Workshop Facilitation Sustainability

Ryan Hum Education Details

  • University Of Toronto
    University Of Toronto
    And Public Policy
  • Mcmaster University
    Mcmaster University
    Product Design
  • Queen'S University
    Queen'S University
    Biology
  • Queen'S University
    Queen'S University
    Chemical Engineering
  • Carleton University
    Carleton University
    Visiting Student

Frequently Asked Questions about Ryan Hum

What company does Ryan Hum work for?

Ryan Hum works for Employment And Social Development Canada

What is Ryan Hum's role at the current company?

Ryan Hum's current role is Chief Client Experience Officer, and Associate ADM.

What is Ryan Hum's email address?

Ryan Hum's email address is ry****@****c.gc.ca

What schools did Ryan Hum attend?

Ryan Hum attended University Of Toronto, Mcmaster University, Queen's University, Queen's University, Carleton University.

What skills is Ryan Hum known for?

Ryan Hum has skills like Statistics, Public Policy, Global Health, Research, Analysis, Policy Analysis, Program Development, Data Analysis, Public Administration, Science, Literature Reviews, Experimental Design.

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