I am an adaptable, confident individual, with a creative, strategic and operational approach. I have a can-do attitude, a logical thought process and strive to find practical solutions to solve problems. I’m an honest, transparent, ethical and experienced operations leader.I am experienced in leading an events operation and training and conference venue. In my current role I lead the operation of commercial venue hire and office accommodation lets. I oversee customer engagement, events, marketing, finance, facilities and catering. I play a key role in developing stakeholder engagement to deliver a quality customer focused service.I am well organised, have excellent communication skills, a strong personal work ethic and I enjoy working as part of a team, as well as leading teams and projects. I’m open-minded to new ideas and I challenged myself to encourage and inspire those I manage to work collaboratively, demonstrate critical thinking, be responsible, dependable, passionate and innovative.I demonstrate respect, empathy, self-awareness and reflective practice in my everyday tasks. I enjoy working with people; after all they are at the heart of everything we do when leading customer-focused operationsThroughout my career, I have built great working relationships with other employees at all levels, and I have had many opportunities to collaborate and learn from so many great people. These relationships have been key to reviewing and developing services.I love to learn new skills to support my professional development and I’m highly motivated to remain up to date with the development of computer applications to enable me to be effective in my duties. My keys skills include staff management, budget management, developing operational processes and putting the customer at the heart of it all.