• Implementation of NextGen EHR• In person support during go-live roll out• User support for NextGen EHR • Creation of EHR training documents• EHR configuration• On-site and remote support• Provide analysis for implementation, modification, and maintenance of programs• Create, maintain, and improve web content (SharePoint) to achieve business goals• Maintain software applications, operating systems, and regular maintenance• Monitor ticket queue, quickly respond to user requests, and document all changes/updates• Creation and maintenance “Hiring Dashboard” using Power BI for LMPHW HR • Microsoft Office • Prepare training manuals • Implement solutions in software applications according to project specifications• Activate/Deactivate accounts in Active Directory • Maintain IT inventory

• Onsite and remote support• Assist staff with technical support of personal computers, mobile devices and applications• Serve as primary contact for all technology related issues at BrightView's Kentucky offices• Identify and resolve complex/multifaceted technical issues with minimal supervision• Implementation of infrastructure projects and maintenance of Azure and Microsoft 365• Set up and installation of computer systems and peripherals within established standards and processes, and ensure that necessary computer equipment is provided• EHR support• Set up new users in ticketing system• Administration of ticket system• Provide account info (usernames, passwords, etc.) to HR for all new hires• Assist in developing relevant user training materials, system policies, procedures, and best practices

• Provide onsite and remote support• Design, implementation, and support of Telehealth model during COVID-19 pandemic including individual doctor/therapy visits as well as group appointments• Support/Configure EHR • Maintain Google Suite for organization (user setup, policies, etc.)• Installation and support of Mitel phone system• Hardware support• Maintain intranet site• Creation of dashboard to track all patient appointments across five locations using Google Data Studio

• Reported directly to the CEO on all financial, operations, programming, and HR issues• Responsible for supervising, hiring, training and scheduling a staff of resident managers for a 50person treatment facility.• Oversaw new resident interviews, orientation and coordinated education programs and activities• Interacted with doctors, therapists, and non-clinical staff to coordinate care plans; maintained accurate medical and accounting records• Managed a crisis hotline with triage/referral responsibilities; responded to day-to-day inquiries

Troubleshoot Microsoft Windows 7/10 issuesTroubleshoot Microsoft OfficeReset passwordsProvide support for mobile devicesResearch, resolve, and respond to end user issues/questions via telephone or emailRespond efficiently to callbacks or escalations in a timely manner in accordance with SLALog and track all inbound calls utilizing call ticketing systemTransition end user calls to Tier III when necessary

Perform technical duties such as researching, testing, debugging, training, documenting, and supporting various healthcare software applications throughout the Baptist Health facilities Daily use of Remote Desktop to assist end users.Daily use of Active Directory to manage users and adjust privileges when neededLog all troubleshooting, changes made, etc within the ticket tracking applicationAssist users in troubleshooting local hardware issues throughout all Baptist Health facilitiesNotice trending problems and escalate to the appropriate resource(s) when neededCommunicate the problem and updates with other members of the team so all end users receive the most up to date informationTroubleshoot issues to assist in determining if they are local or potential system wide problems. Use Microsoft SharePoint as both a tool for research and keeping other IT Staff up to date with the most recent updates, known issues, standards, etc

Troubleshoot and provide support for healthcare software application, LIS, laboratory interfaces, and EHRAssist clients in the build of the laboratory EHR module (New tests, order/charge menus, calculations, QC, adding appropriate codes & testing to make sure interfaces work correctly, cross referencing sendout tests so results will flow into charts once received, setting up cell counters, etc) Provide clear documentation to clients detailing all aspects of the setup Provide support for Windows 7 & XP operating systems Log all research, testing, resolutions in the incident tracking system Assist as needed with customer training using WebEx and/or create detailed documents with screenshots, explanations, and steps for the client to reference in the future Submit suggestions for software improvements to the development team Participate in on call rotation for after-hours support Connect to client sites remotely to resolve reported issues Troubleshoot and resolve issues related to lab instrument and HL7 interfaces Document/Convey resolutions in a manner that is clear and concise to clients with varying degrees of technical knowledge When appropriate, escalate software issue for programming/development to review Expand knowledge base to stay up to date with current software releases Troubleshoot/Correct errors located within DB2 database Use basic SQL to troubleshoot database issues