Ryan I. Email & Phone Number

Arizona, United States

Gilbert, Arizona

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems• Support of disaster recovery solutions• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security• Remote access solution implementation and support: VPN, Terminal Services, and Citrix• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets• System documentation maintenance and review in ConnectWise• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Phoenix, Arizona Area

Administration of multiple physical and virtual Windows 2003 servers including but not limited to Microsoft Exchange, File/Print, DHCP, WINS, DNS, SQL, Active Directory services.Installation and administration Microsoft Windows XP, 7, Office 2003 and 2007 products.Support of Cisco ASA, router, switch, and VOIP phone system hardware and configuration with an emphasis on security.Maintenance and testing of an off-site Disaster Recovery location.Create, enhance and maintain both end-user and system documentation.Adherence to Credit Union regulations including NCUA/BSA/OFAC

Gilbert, Arizona

Administration of multiple Windows 2003/2008 servers including but not limited to Microsoft Exchange, Hyper-V, Small Business Server 2003, File/Print, DHCP, WINS, DNS, SQL, Active Directory services.Installation and administration Microsoft Windows XP, Vista, 7, Office 2003 and 2007 products.Support of various routing and switching hardware including Netgear, WatchGuard and Cisco.Support of ShoreTel’s VOIP phone system.

Payson, Arizona

Installation and management of multiple Windows 2000/2003 servers including but not limited to File/Print, DHCP, WINS, DNS, SQL, Exchange and Active Directory services.Setup and management of WatchGuard Firebox/SOHO/Edge/X class products including multiple branch office VPNs.Installation and support of Microsoft Windows XP, Microsoft’s Office suite, Veritas Backup Exec.Setup and maintenance of computers and network at several remote office locations.

Installation and management of multiple Windows NT 4.0/2000 servers including but not limited to File/Print, DHCP, WINS, DNS, SQL and Active Directory services.Installation and support of Microsoft Windows 9x, NT, 2000, XP, Microsoft’s Office suite, Veritas Backup Exec, and Seagate Crystal Reports 6.0 and 8.5.Setup and management of WatchGuard Firebox 700 including multiple branch office VPNs and remote user VPNs.Support of PBX/Paging system.Installation and termination of CAT5 and fiber-optic cable.Implementation and support of Aristocrat’s OASIS Casino Management software, DOS/Novell and Windows versions including the upgrade path of both versions.Implementation and support of the Surveillance department’s digital video recording system.Support of Best Software’s MAS 90 accounting software and ADP’s Payroll for Windows.

Support of 12 monitor, 150+ camera surveillance switching system.Installation of fixed and PTZ cameras including cable runs and wire termination.Observation of entire facility; reporting of incidents pertaining to guest and asset safety.

Significant customer Interaction.Performed major and minor repair and maintenance on a variety of slot machines.Responsible for inventory tracking and replacement part ordering.Prepared inventory and job completion reports for the Slot Manager.