Ryan J Davren Email & Phone Number

Glasgow, United Kingdom

Managing NHS Scotland and 2 Specialist Accounts. My role is to deliver projects bydelegating resources based on needs analysis and person judgement.Using my team ofspecialists,desk based account managers and service team. delivering on budget projectsmeeting margin targets and EBITDA. Making sure all relevant legislation, policy and duediligence is in place.Dealing with customer complaints from end user to C level, as well asMSPs and government officials. Conflict resolution across business units with different targetsand metrics.Delivering on promises by ensuring projects are rolled out and funded correctlyacross the business units. Ensuring resource and support during critical and peak periods,delivering resiliency. Forecasting and cross selling new products and dealing with customerssatisfaction survey with action plans to increase NPS. Chairing the monthly Telephonysteering group for NHS Scotland country wide to use best practice and thought leadership

Scotland

I work with medium and large enterprise customers across Scotland to meet new business challenges through innovative uses of technology, as well as leading a virtual team of account managers to develop sales strategies, understand customer needs and opportunities, and provide coaching on business solution selling. In addition, I am also responsible for representing the needs of customers and account teams internally within the company.KEY ACHIEVEMENTS & ACTIVITIESConsulting Engagements – Work with key customers to identify opportunities to improve consumer engagement, top-line revenues and employee productivity. Following branch visits, employee interviews and competitor analysis, I identified opportunities for a major customer to enhance the consumer experience and provide competitive differentiation, and proposed both technology and people-based solutions to capitalise on these.Sales Engagements – Manage large and complex customer opportunities ranging in value from £50k to £1m, including co-ordinating a virtual team of account managers, technical specialists and commercial managers, as well as representatives from partner organisations.Forecasting & Planning – Responsible for creating, maintaining and developing a plan to achieve various sales targets, and providing forecasting data on a weekly basis.Proposition Development – Provide guidance and insight to the product marketing teams to support the development of new service offerings, in areas such as customer needs, competitive differentiation, and business process integration.

Erskine

• Identify existing high value pursuit targets with current HPN infrastructure and acquisition of Non-HPN infrastructure• Help to develop and articulate a compelling solution story to create interest and demand for the Hewlett Packard Networking BU• Work with Global regional leads and global leadership team to qualify sales opportunities and sales strategies cross BU and continent• Deliver compelling presentations and demonstrations that highlight HPN capability to meet key business objectives as identified by prospects during discovery sessions• Assist prospects with business case development through RFP response and by leading business case analysis sessions• Support and manage demos, workshops and proofs of concepts during the sales cycle including development of sales collateral and case studies• Provide subject matter expertise into the ongoing development of relevant and compelling sales demonstration assets• Work with Client Solution teams to prioritize and target upsell opportunities among current Hewlett Packard Networking• Manage CRM function to update the wider team on progress of each project• Ensure a smooth transition from the sales to the service delivery teams by managing a transition process to pass all relevant information gathered during the sales cycle• Respond to queries and questions from prospects during on-site presentations and through Requests for Information and Requests for Proposals• Participate with Product Management to identify and define product enhancements for road map consideration• Work with Marketing and Product Management to create reusable departmental collateral, including standard sales presentations and an RFI/RFP repository• Have responsibility for other key initiatives, as identified by the Global Sales Lead to meet quarterly and annual departmental objectives

Scotland

- Responsible for leading the Joint Business Plan within a strategic and important geography, maximising the sales and profit through effectively managing resources- Monitoring competitor activity national and Local and Responding to market trends- Identifying growth opportunities and building customer relationships with strategic high value customers- Lead the negotiations around trading terms, category strategies, promotional activity and annual plans- Produced detailed training documentation which aided a new strategy that was distributed to all staff members- Involved in new business technology helping to grow the company’s portfolio of got to market products- Identifying the local audience demographics, tailoring Content, messaging and ensuring we have the right mix of localisation vs personalization