Ryan Heaps Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Helping design the future of better, faster, stronger global support of our customers and the teams that support them.

St Louis, Missouri, United States

Oversight of multiple large BPO Contact Center relationships providing both over site and contractual support to Cash App. In this role I work closely with Sr. Leaders at our Partner sites ensuring we deliver on the business requirement set by internal stakeholders. I act as the liaison between internal & Partner Leadership teams to maintain cross functional alignment in all Lines of Business that we oversee such as:- Voice- Messaging- Email- Social Media- Risk- Shared Service (QA, L&D, etc.)

Greater St. Louis

Responsible for hiring, developing & retaining a team of specialist to support our BPO network across multiple channels. Oversee KPI performance to contractual standards focused on exceeding established goals. Work cross functionally with Internal Sr Leadership to ensure key operational initiatives are achieved & maintained consistently. Areas of responsibility include:- Voice- Social Media- Risk- Shared Service (QA, L&D, etc.)

St. Louis City County, Missouri, United States

Greater St. Louis Area

Greater St. Louis Area

Des Peres, Mo

Hazelwood, Mo

Hire, train, motivate and retain a team of qualified associates that communicate and represent the Lowe's philosophy.Drive specialty sales initiatives both inside and outside of store.Drive performance in support programs specifically Lowe's consumer and business credit as well as extended protection warranties.Maintain payroll budget and manage controllable expenses to maximize profitability.Develop Lowe's brand loyalty by creating an outstanding experience for both associates and customers.Promote community involvement to drive the Lowe's brand.Uphold the Lowe's brand standards thru visual merchandising.Provide a clean, organized and inviting environment for both customers and associates.Make key decisions for inventory levels at store. Review sales floor inventory daily. Identify slow moving inventory promptly for markdowns.Pricing of merchandise – ensure all floor inventory is properly priced and signed to company standards.Coordinate weekly staff meetings.Maintain open communication with Market Leadership on store activities.