Ryan Manley Email & Phone Number

St. Louis, Mo, Us

St. Louis City County, Missouri, United States

St. Louis City County, Missouri, United States

• Responsible for all day-to-day operations of the Service Department• Created and implemented the annual budget for the Service Department• Monitored employee hours and workload; approved all overtime for Service Department employees• Managed the recruitment and hiring process for all new technicians • Performed all CRM functions including documenting and contacting customers; creating contact intervals and messaging to promote repeat business and build/maintain customer base• Assigned tasks to service writers; served as oversight and troubleshooting help• Coordinated with aftermarket manufacturers to adapt their products to BMW-specific systems, thereby creating new product lines for the company to sell (Weiser, MC Cruise, Acme Moto)• Coordinated events for on-site commerce and off-site industry events• Coordinated events for company presence and sales at BMW MOA National Rallies in Minnesota, Missouri, Tennessee, Iowa • Researched and recommended new services and products to sell and install to diversify departmental revenue streams and increase profitability• Created service Standard Operating Procedures (SOPs) and templates for repair orders, the flow of work, procedures for routine maintenance and check-ins with master technicians• Created flow-chart of responsibilities and job descriptions/responsibilities for all service staff • Responsible for acquisition, installation and departmental training on new hardware and software at all company workstations; interfaced with the software company for education and troubleshooting (including Lightspeed, DealerSpeed, ETK, RSD, GS911 etc.)• Served as Training Manager for Gateway BMW to ensure all departments stayed up-to-date with offerings from BMW North America (including signing colleagues up for off-site training, arranging travel and accommodations)• Create a cross-training program for department staff to ensure continuity of service and coverage of responsibilities

St. Louis City County, Missouri, United States

• Created repair orders for all Service Department technicians• Cashier customers• Perform IT maintenance on repair software• Completed all necessary warranty paperwork to ensure proper and timely reimbursement to the dealership• Write and conduct all in-person employee reviews for all Service Department staff• Created and presented monthly and yearly reports to leadership• Coordinated rebuild and restoration projects for BMW MOA Foundation• Promoted to the executive team; participated in all senior-level planning and strategy meetings• Created a streamlined process for ordering all technician parts for repair orders and ensuring quality control• Available to technicians for higher-level troubleshooting and diagnostics• Created install procedures to ensure departmental consistency • Manage inventory of all items (documents and inventory) in an off-site storage unit • Served as lead contact for auditing team for BMW North America

St. Louis City County, Missouri, United States

• Responsible for service maintenance and installation of accessories on motorcycles• Interfaced with customers to ensure quality control and accurate repair orders• Performed frame-up restorations • Created custom-built motorcycles • Created and monitored a new system for scheduling repair work for the entire Service Department

Assisted in developing software and maintenance strategies for hybrid venture capitaland business development incubator. Responsible for team of three charged withscheduled and emergency maintenance of ATMs throughout the Central Illinois andEastern Missouri regions.• Provided on-site and over the phone technical consultation to troubleshoot problems• Managed in-house repairs and on-site installations of units• Supervised the scheduling of service calls and development of software replacement strategy forATM units• Developed an IT and budget plan for software replacement and upgrades• Provided parts backup using AccPac program to create, place and ship orders for paper, partsand machines• Accountable for all inventory

Bachelor Of Science In Business Administration, Information Systems And Technology , Minor In Supply Chain Management

Activities and Societies: Information Technology and Cybersecurity Club, Information Systems & Technology Mentoring Club, UMSL Supply.

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Phi Theta KappaGraduated with Cum Laude honors