As the lead administrator for the athenahealth platform at Arches MSO, I manage the implementation, optimization, and support of our EHR and clinical applications across multiple locations. I collaborate with clinical and non-clinical teams, oversee system configurations, ensure HIPAA compliance, and lead training initiatives. Additionally, I support help desk operations, manage system upgrades, and integrate innovative solutions like AI to enhance clinical workflows. My role involves coordinating with vendors, IT, and practice leadership to ensure seamless technology operations that improve patient care and business efficiency.Strategic Impact: -Optimizes Clinical Efficiency: Streamlines workflows and enhances the utilization of the athenahealth platform, improving the efficiency of patient care delivery.-Ensures Regulatory Compliance: Enforces HIPAA and security protocols, safeguarding protected health information and reducing risks of data breaches or non-compliance penalties.-Drives Data-Driven Decision Making: Provides actionable insights through data extraction, reporting, and analysis to inform operational improvements and financial performance.-Enhances Patient and Provider Experience: Facilitates seamless integration of telehealth, mobile platforms, and in-person care, improving both patient access to care and provider convenience.-Supports Scalability and Innovation: Leads the implementation of cutting-edge applications, such as AI and clinical documentation tools, positioning Arches MSO as a forward-thinking healthcare organization.-Strengthens Cross-Functional Collaboration: Bridges communication and coordination between clinical, operational, IT, and vendor teams, ensuring aligned goals and smooth technology operations.-Increases System Resilience: Ensures robust platform administration, system upgrades, and user training, minimizing downtime and enhancing system reliability.3/3

Planning, Executing and Monitoring project life cycles and is acting as a volunteer IT Project Manager as JPH sets up major systems• Spearheaded volunteer efforts for a non-profit organization, coordinating and on-boarding teams of 20+ volunteers and employees to Monday.com and Microsoft 365 at JPH Organization.

Led diverse project teams to achieve goals efficiently, documented processes, managed risks, and enhanced collaboration. Developed programs aligned with corporate goals, advocated innovative tools, and established a dedicated SharePoint site. STRATEGIC IMPACT: Drove Implemented programs driving business growth. Advocated for tools boosting productivity. Conducted post-merger workflow analysis. Established SharePoint for document management.

Managed 30+ projects, communicated with stakeholders, implemented Edassist products for major companies, and increased client satisfaction. Promoted continuous improvement and aligned projects with business goals. STRATEGIC IMPACT: Expanded client base with Edassist products. Increased client satisfaction and retention. Promoted continuous improvement initiatives. Managed projects align with business goals.

Managed implementation projects, led healthcare teams, developed revenue growth strategies, and improved client satisfaction. Conducted on-site meetings and training's for seamless project execution. STRATEGIC IMPACT: Developed strategies resulting in $20M revenue growth. Improved efficiency through client training. Ensured alignment with organizational goals. Promoted teamwork and collaboration.

Improved project execution and client satisfaction, enhanced internal stakeholder proficiency, and supported critical Go LIVE implementations. Conducted numerous end-user training sessions and face-to-face meetings.

Managed training programs, facilitated smooth hospital transitions, acted as client liaison, and proposed design enhancements. Ensured compliance with training methodologies and boosted client satisfaction.

Supported hospitals transitioning to EMR, acted as the main client link, proposed design improvements, and recommended tailored services. Ensured 100% client satisfaction and boosted retention.

I trained, supervised, and coached a team of 15-20, enhancing their management skills and collectively achieving work objectives. Actively participated in employee recruitment and retention efforts, contributing to a cohesive and skilled workforce. Additionally, successfully developed and implemented an employee achievement program, fostering a positive work environment and recognizing individual and team accomplishments.STRATEGIC IMPACT:- Trained, supervised, and coached a team, improving management skills and achieving collective work objectives.- Contributed to employee recruitment and retention efforts, ensuring a skilled and stable workforce.- Successfully implemented an employee achievement program, fostering a positive work environment.- Played a key role in developing a cohesive and motivated team culture at Starbucks in Hanover, MA.