• Supporting end-to-end implementation planning including project management, communication, and change management of clinical trial enrollment SaaS application• Facilitating UAT with end users including coordination and user acceptance signoff• Demonstrating application features and functionality to clinical staff and Sponsor teams • Defining and developing Internal task process efficiencies • Tracking, monitoring, and reporting on KPIs • Engaging with site and Sponsor to guide teams through application activation• Collating and parsing clinical trial personal data through Internal applications to maintain engagement accuracy

• Provided consulting services in the areas of workflow analysis, application training, SaaS build activities, go-live support, and post go-live optimization.• Supported sales team during contract negotiations as an SME• Maintained understanding and continued education of how the application is used, configured, and presented to clients • Supported Phreesia implementation projects serving as the primary and secondary customer contact• Identified resource needs• Provided industry and application consulting to offer recommendations.• Collaborated with Client Services, Support, Product Management, and sales teams to address customer issues • Lead go-live activities, observed results, refined, and drove continuous delivery improvement

• Assisting organization with defining, developing and executing solutions• Independently Processing, Tracking and Managing unclaimed property recovery efforts• Maintaining long term client relations with C level Clients, state officials, and vendors• Project management and creation• Maintaining current knowledge of Compliance and unclaimed Property state-wide regulations• Proficiency with LexisNexis platform• Financial planning and expense tracking

• Managing multiple telecom billing dispute projects from beginning to end• Corresponding in emails between clients and state officials• Heavy Data Entry and project filing activities• Assignment prioritization with teams, while driving a rigorous efficiency and throughput• Extensive use of SalesForce.com• Invoicing Clients