• Spearheaded a comprehensive digital transformation project, integrating Office 365 and mobile solutions across the UK and Malaysia offices, enhancing communication and collaboration.• Streamlined digital and IT operations through the development and implementation of new processes and SOPs, reducing errors and creating a scalable digital and IT infrastructure.• Led and pioneered the adoption of AI-powered tools for automating business processes like report generating and content… Show more • Spearheaded a comprehensive digital transformation project, integrating Office 365 and mobile solutions across the UK and Malaysia offices, enhancing communication and collaboration.• Streamlined digital and IT operations through the development and implementation of new processes and SOPs, reducing errors and creating a scalable digital and IT infrastructure.• Led and pioneered the adoption of AI-powered tools for automating business processes like report generating and content development, hugely boosting team productivity. • Managed the onboarding of an external IT service provider, ensuring a more efficient digital and IT service across the global business. • Developed and implemented digital marketing strategies to increase business reach, engagement, and conversion. Show less

Managing a team of Technology Application Managers providing direct support to the IT processes and pathways round the primary care products offerings, including Health Assessments, Physiotherapy, and both Joint Pain and Covid-19 Rehabilitation programmes. An extremely fast-paced role, I was required to recruit, train and upskill a full new team upon taking the role, with the team becoming one of the busiest in the department. Beyond this the role has included the successful project management… Show more Managing a team of Technology Application Managers providing direct support to the IT processes and pathways round the primary care products offerings, including Health Assessments, Physiotherapy, and both Joint Pain and Covid-19 Rehabilitation programmes. An extremely fast-paced role, I was required to recruit, train and upskill a full new team upon taking the role, with the team becoming one of the busiest in the department. Beyond this the role has included the successful project management and roll out of a digital dictation software upgrade across the estate and a complete reworking of the teams ways of working and internal processes. Show less

Acting as on of the go-to team members focusing on supporting and delivering the Health Assessment and Covid-19 Rehabilitation programmes. Liaising with both internal and external stakeholders to ensure effective use of the systems in place, developing projects in a timely manner, and following issues through the life cycle of recreate, report, test and release. all while ensuring a stable and secure IT environment.

A field-based role building relationships across Nuffield Health’s nationwide network of 300 gyms, hospitals, medical centres and corporate hubs, ensuring colleagues on site know how and where to get the right support on service-related IT issues. The key accountabilities of this role is to provide staff across the business with access to a key individual who manages, facilitates and resolves IT issues; provides advice and guidance on a range of IT hardware and software queries as well as… Show more A field-based role building relationships across Nuffield Health’s nationwide network of 300 gyms, hospitals, medical centres and corporate hubs, ensuring colleagues on site know how and where to get the right support on service-related IT issues. The key accountabilities of this role is to provide staff across the business with access to a key individual who manages, facilitates and resolves IT issues; provides advice and guidance on a range of IT hardware and software queries as well as general IT processes; communicates and liaises with key stakeholders to coordinate priority incidents and provide general account management support between Nuffield IT and colleagues at site. Show less

Providing a positive experience for internal users across Nuffield Health by meeting their IT needs and addressing issues that arise during the delivery of the service, and being responsible for incident and problem management across all IT services. The focus of the role was to ensure the IT user base (circa 18,000 employees) received continuous IT service and support, complaints were channeled and escalated where applicable, whilst complying with set service level agreements. Additional… Show more Providing a positive experience for internal users across Nuffield Health by meeting their IT needs and addressing issues that arise during the delivery of the service, and being responsible for incident and problem management across all IT services. The focus of the role was to ensure the IT user base (circa 18,000 employees) received continuous IT service and support, complaints were channeled and escalated where applicable, whilst complying with set service level agreements. Additional responsibility meant communicating to the business during incidents across the IT infrastructure, through written comms and often face to face communication. Proofing and agreeing internal IT communications to key stakeholders and mapping them to the project management pipeline. Promoting the IT service through the business by way of an internal and external email campaign, and regular update of the SharePoint Intranet and Extranet channels for IT. Show less

Working for one of the largest telecoms and mobile accessory distribution and eCommerce companies operating in the UK and Europe. In this junior account executive level position, I was responsible for the day-to-day administration and management of the Amazon trade account, the company’s largest and most profitable client, providing the first line of support to account managers from within Frequency and to key corporate clients.