- Served as a Full Stack BA, transitioning from a Core delivery team (RPG, DOC1, API) to a sole BA in a Front-End .NET team.- Delivered a new product for RAC, generating over £5 million in revenue.- Led a Front-End .NET team, managing the product backlog, prioritizing tasks, and liaising with senior stakeholders.- Supported the Change Delivery Manager throughout the project lifecycle, maintaining effective communication with stakeholders.- Created 'As Is' documentation and 'To Be' prototypes using SQL and coding techniques to manipulate data.- Developed comprehensive BRDs from EPICs to User Stories, including clear Acceptance Criteria.- Collaborated with stakeholders to define business requirements and translate them into effective technical solutions.- Gathered complex requirements through workshops and interviews, ensuring high quality in testing and evidence collection.- Facilitated Agile ceremonies, including daily stand-ups, planning sessions, and retrospectives/demos.- Mapped business and operational processes for senior management, delivering value and adapting quickly to Agile practices.- Led continuous improvement initiatives and managed backlogs of varying sizes.

Rotational placements across the business including placements in Incident Management, Talent Acquisition, Product and Business Technology.- Owned and managed backlogs, workflow, and delivery team processes while supporting the Change Delivery Manager.- Communicated effectively with stakeholders at all levels; resilient to shifting priorities and proactive in developing solutions.- Mapped business processes for senior management, ensuring continuous improvement and value delivery.- Adapted quickly to Agile methodologies; gathered requirements for multiple projects, including a charity hackathon.- Delivered components of the FCA-led PS21/11 General Insurance Pricing Practices project.- Analyzed reports for trends; conducted competitor analysis and ensured effective sign-offs for product reviews.- Recruited 285 employees in 6 months, averaging 47.5 FTEs/month; streamlined screening and onboarding processes.- Sourced candidates via platforms like LinkedIn; built strong relationships with stakeholders.- Managed 10+ BAU processes and 8 Notifiable Incidents, utilizing innovative data analysis to minimize customer impact.

- Managed customer calls effectively and efficiently in a complex and fast paced challenging call centre environment- Provided expert product knowledge- Target driven to maximise business potential