Responsible for providing subject matter expert consultation to support the company’s Learning Management System (LMS) initiatives. Running configuration workshops providing help with system settings per business requirements. Understanding business processes, workflows to leverage the upgraded system or net new product to company. Provided strategic and technical guidance for system administrators. Assisted with all aspects of change management to ensure a high-level of end-user adoption by identifying and mitigating points of friction. Developed and successfully deployed security role based system dashboards.

Consultant for Implementation, Maintenance, Upgrades for Companies. Responsible for testing, light documentation for SumTotal LMS projects. Supporting many versions of the SumTotal LMS for both premise customers as well as ROD. Supports 2 premise and 1 ROD. Tasked with troubleshooting, bug identification, vendor relationship, hot fix testing as well as Training and Job Aid production.

Responsible for providing subject matter expert consultation to support the company’s Learning Management System (LMS) initiatives. Provided strategic and technical guidance for system administrators. Assisted with all aspects of change management to ensure a high-level of end-user adoption by identifying and mitigating points of friction. Developed and successfully deployed security role based system dashboards based.• Assisted in the company’s successful transition from SumTotal Learn 8.2 to 18.2.• Partnered with system admins to develop user guides for all system roles• Developed and successfully deployed security role based system dashboards based.

Direct responsibilities include:• System administration for the LMS (Learning Management System) supporting over 80,000 Channel Sales and Technical Profiles in the Intel Security Partner Program • Technical liaison creating and updating HTML news pages and page content for the business• Providing tier 2 and 3 LMS support for channel partners• Main technical delegate between IT, LMS users, and technical owners conducting data validation/product testing to ensure all requirements were met. • Main contact for gathering requirements for channel enablement program/projects • Write Technical documentation for LMS processes and role training• Strategic business partner for execution of Channel Enablement Programs Accomplishments:Led cross functional collaboration and project management with channel marketing, channel program management, and 3rd party vendors to redesign and implemented new user learning experience within Sum Total application.Implemented New EOY (End of Year) process resulting in system down time reduction of 80% and a resource reduction of 50%Main technical LMS contact for the evolution of the Intel Security Partner Program; working with all fascists of the business, including CRM, analytics, and channel management to ensure seamless transition to points based requirement model

Consultant for Implementation, Maintenance, Upgrades for Companies. Responsible for testing, light documentation for SumTotal LMS projects. Supporting many versions of the SumTotal LMS for both premise customers as well as ROD. Supports 2 premise and 1 ROD. Tasked with troubleshooting, bug identification, vendor relationship, hot fix testing as well as Training and Job Aid production.• System Administrator for 3 different Learning Management Systems (SumTotal Products) responsible for 100,000 Combined users in 3 different versions of the product. • Analyzed an old process, and utilized the system as well as other technology to save 800 Man hours ($26k). • Primary contact for internal/external business units to effectively use the system to fit each specific business need.• Primary contact for Vendor support team to troubleshoot and implement hot fixes to product.• Provided tier 2 and 3 support while training and supporting the help desk (tier 1 support) • Was technical trainer for the product for new users as well and re teaching existing users and training administrators on way around product flaws or on new features that were implemented. • Involved in testing new applications i.e. product design, User Interface design, QA testing as well as developing all new training materials for all modes and positions in company and training all positions again.• Heavily involved with upgrade requirements, data validation, product testing from all users prospective as well as training all users on the new product.

• System Administrator for 2 enterprise Learning Management Systems (SumTotal Product) responsible for 160,000 users in one system and 3000 in another• Established processes for 3 separate environments, and for Content Delivery Team, as well as Consistent support process.• Share primary contact for Vendor support team, and worked with our own offshore team to resolve issues with time restraints. • Provided general system maintenance and support, as well as trouble shooting via remote applications• Was technical trainer for the product for new users as well and re teaching existing users• After budget cuts, took on the mobile request and presented a solution that will work while still interfacing with our existing product so not affect our future upgrade or the integrity of our data.• Involved in testing new applications i.e. product design, User Interface design, QA testing.• Supported both the Windows PC and the mobile devices for Learning Management System.

Idea, concept, UI, Design for Company Intranet as well as support and continued development after launchProvided all training and support companywide for intranet as well as continuing development of new features within the intranetLiaison between business owners and IT using the Waterfall and Agile development method Helped with both strategic (intranet, CRM) as well as financial (external client applications) projects Firm understanding of Financial and Strategic project plansHelp see products (intranet, Client Requested projects) from start to finish that had large financial impact (SSO, Centralized information, $300,000 increase in revenue) as well as making them efficient with business practices

SumTotal Product) responsible for over 18,000 usersEstablished processes for 3 different companies, 4 separate environments, and 10 coordinators Was primary contact for Vendor relationship, and worked with Vendor support team to resolve issues with time restraints. Provided Tier 2 and 3 support along with general system maintenance, and trouble shooting through remote applicationsWas technical trainer for Products as well as Projects that were developed, trained groups of 20-30 peopleMitigated users errors by developing comprehensive application training for all systems between 2 companiesInvolved in product life cycle for new applications i.e. product design, QA testing as well as support after product was launched. Supported both the Windows PC and the Mac platforms making sure applications were cross utilized

Provided on-demand phone/online support for both cabin and flight crews Responsible for ensuring scheduled flights are staffed properly to avoid costly flight cancelationsCollaborated in groups of 8-12 people for time sensitive issuesUtilized various systems in tandem to resolve crew staffing issues

Instituted new sales programs for employee moral/retentionIncreased membership by 9% and membership retention by 15%Developed marketing strategies by engaging local University along with businesses while saving company moneyHandled all staff training along with ensuring equipment upkeep and replacement.