• Regional sales support; responsible for supporting 35 sales reps spanning over 3 US territories, assist with quote building, managing scoping calls for technical professional services, reviewing of customer contracts, reseller and distribution outreach, managing various approvals, effective business acumen and strategy execution, etc.• Deals Desk management; act as the first line approver/rejecter for competitive deal opportunities, margin analysis, summarize and present deal structure to different executives including the SVP and CFO• Assist Regional Sales Managers with reporting sales metrics and trends; assist with pulling QBR financials and fore- casting• Subject Matter Expert (SME) Sales Operations Analyst for the Ruckus Networks integration; implemented new pro- cesses and documentation, responsible for training of Ruckus sales teams on Brocade Salesforce and systems, man- age training of other Brocade Sales Operation Analyst on Ruckus products, processes, and business strategies• Transitional Sales Operations RSO upon Broadcom acquisition: test new sales quoting tools, various transitional projects

• Alias Manager; triaging renewal requests, customer and client advocacy; creating booking packages and closing sales opportunities• Sales Operations; generating renewal quotes using client specific databases using advanced Excel Skills; VLOOKUP, pivot tables, IF functions, basic dashboard maintenance etc.• Reporting; assist Team Manager in daily reporting; monitoring Kuala Lumpur team's daily production, SLA adher- ence, quarterly metrics, dashboards, etc.• Quality data integrity; perform checks in the client’s system (Salesforce, Microsoft Dynamics CRM, etc.) to ensure quality and accurate data is represented• Operations Employee of the Month - July 2014• 2015 Emerging Leaders Program (ELP) graduate; management training program

• Conduct individual and group therapy sessions using effective interpersonal and communication skills; psychotherapy, educational courses, etc. – Evaluate patients in emergency department