Ryan Jerome Email & Phone Number

Youngstown, Ohio, United States

Youngstown, Ohio, Us

First, Second and Third level end user support / respond to support requests in a timely and efficient manner. Enter, track, and document support problems into corporate tracking system. Identify, troubleshoot, resolve and/or escalate trouble tickets. Server and System Administration including VMWare, Active Directory, Avaya and Veeam. Test and implement solutions to end user problems. Communicate and collaborate with end users on resolution of issues. Support and maintain corporate IT systems. Provide technical support for both hardware and software issues our users encounter.Manage the configuration and operation of client-based computer operating systemsMonitor the system daily and respond immediately to security or usability concerns.Upgrade systems and processes as required for enhanced functionality and security issue resolutionAdministrate infrastructure, including firewalls, databases, malware protection software and other processesSetup new user accounts – network passwords, assist with scheduled personnel moves. Assist with tracking and maintaining corporate inventory IT assets, such as PC’s, laptops, software licenses, printers, hardware, etc. Assist Senior IT Staff in performing specialized tasks and projects, such as: software installs, new system implementations, etc. you Assist in implementation and enforcement of corporate IT policies and procedures. Assist in identifying problem trends / provide technical assistance for resolution. Interact with IT team members to facilitate the sharing of knowledge. Coordinate multiple projects simultaneously in an efficient manner

I made pizza and delivered food to our customers. I created quarterly work schedules for the employees.