Ryan Jimenez
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Ryan Jimenez Email & Phone Number

Systems and Infrastructure Engineer at Eze Castle Integration at ECI
Location: Metro Manila, National Capital Region, Philippines 8 work roles 2 schools
1 work email found @alphaserveit.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email r****@alphaserveit.com
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Current company
ECI
Role
Systems and Infrastructure Engineer at Eze Castle Integration
Location
Metro Manila, National Capital Region, Philippines

Who is Ryan Jimenez? Overview

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Quick answer

Ryan Jimenez is listed as Systems and Infrastructure Engineer at Eze Castle Integration at ECI, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at alphaserveit.com and a matched LinkedIn profile for Ryan Jimenez.

Ryan Jimenez previously worked as Senior Global Client Service Desk Engineer L2.5 at Alphaserve Technologies® and Service Desk Engineer at Tata Consultancy Services. Ryan Jimenez holds Bachelor'S Degree, Computer Science from Technological Institute Of The Philippines.

Company email context

Email format at ECI

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{first_initial}{last}@alphaserveit.com
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Profile bio

About Ryan Jimenez

Experienced Service Desk Engineer with a demonstrated history of working in the information technology and services industry such as MSP.

Listed skills include Cisco Certified, Cisco Routers, Cisco Technologies, Cisco Security, and 15 others.

Current workplace

Ryan Jimenez's current company

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ECI
Eci
Systems and Infrastructure Engineer at Eze Castle Integration
AeroLeads page
8 roles

Ryan Jimenez work experience

A career timeline built from the work history available for this profile.

Systems And Infrastructure Engineer At Eze Castle Integration

Current
Eci

Philippines

Perform regular maintenance of servers (troubleshooting, disk clean ups, fixes). Monitor, maintain and remediate server/storage and virtualization infrastructure. Reporting capabilities of monitoring tools (Nimsoft, Spectrum, Connectwise Automate products). Working with storage solutions (Like SANs and LUNs). Facilities maintenance (monitoring and.

Jan 2020 - Present

Senior Global Client Service Desk Engineer L2.5

Manila, Philippines

Systems Service Desk Engineer 2.5Company NameAlphaserve Technologies®Alphaserve Technologies® is a global provider of 'smart sourced IT services' to the asset management industry (Hedge funds, Broker Dealers, Private Equity), Law firms, and other general markets like Media, Government and Healthcare.Duties and Responsibilities- User account management and.

Jun 2016 - Jan 2020

Service Desk Engineer

Bonifacio Global City, Philippines

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Receiving, logging and managing calls from internal staff via telephone and email. 1st and 2nd line support, troubleshooting of IT related problems from In-house software to hardware, such as Smart Phones, Laptops, PCs and Printers. Troubleshoot basic.

Oct 2014 - May 2016

Agent Support Group (Sme) - Xbox Chat

Convergys

Shaw Blvd, Mandaluyong, Philippines

Responsible in providing real-time support for all Xbox Chat representatives. Team handling with relates to coaching, training, real time evaluation and consultations for Xbox Chat team members. Calibration with the clients, service delivery manages, team managers as well with site directors.

Jul 2013 - Sep 2014

Agent Support Group (Sme) - Microsoft Answer Desk For Windows

Stream Global Services (Acquired By Convergys)

Shaw Blvd, Mandaluyong, Philippines

Responsible in assisting technical representatives and customers with concerns related to troubleshooting of any Windows Based computers (XP,Vista,Windows 7 and Windows 8. Responsible in implementing good quality of service and the best resolution for the representative by coordinating with Service Vendors for setting up onsite services, parts services and.

Jul 2012 - Jul 2013

Resolution Specialist (Sme) - Dell Xps

Stream Global Services (Acquired By Convergys)

Eastwood, Libis, Philippines

Responsible in assisting customers with concerns related to troubleshooting of DELL Computers specifically for XPS systems (Hardware, Software and Data Communication). It includes required Sales performance for weekly targets set by clients with Entitlement procedures and updates. Team handling with relates to coaching, training, real time evaluation and.

May 2010 - Jul 2012

Escalation Manager (Tier 2) - Xbox Voice For Australia And New Zealand

Bonifacio Global City, Philippines

Responsible in assisting customers with concerns related to troubleshooting of console, On-line connectivity, software relate issues, billing inquiries, account management, (anything around the Xbox 360 and version 1) and marketing.Also responsible in implementing good quality of service and the best resolution to the customers by coordinating with the.

May 2008 - May 2010

Technical Support Associate - Fedex Voice For Aoc

Bonifacio Global City, Philippines

Assisted customer with concerns related to shipping, tracking packages and Technical support for its online applications and shipping application provided to their business partners also given a task to supervise nesting agents.

Dec 2006 - May 2008
2 education records

Ryan Jimenez education

FAQ

Frequently asked questions about Ryan Jimenez

Quick answers generated from the profile data available on this page.

What company does Ryan Jimenez work for?

Ryan Jimenez works for ECI.

What is Ryan Jimenez's role at ECI?

Ryan Jimenez is listed as Systems and Infrastructure Engineer at Eze Castle Integration at ECI.

What is Ryan Jimenez's email address?

AeroLeads has found 1 work email signal at @alphaserveit.com for Ryan Jimenez at ECI.

Where is Ryan Jimenez based?

Ryan Jimenez is based in Metro Manila, National Capital Region, Philippines while working with ECI.

What companies has Ryan Jimenez worked for?

Ryan Jimenez has worked for Eci, Alphaserve Technologies®, Tata Consultancy Services, Convergys, and Stream Global Services (Acquired By Convergys).

How can I contact Ryan Jimenez?

You can use AeroLeads to view verified contact signals for Ryan Jimenez at ECI, including work email, phone, and LinkedIn data when available.

What schools did Ryan Jimenez attend?

Ryan Jimenez holds Bachelor'S Degree, Computer Science from Technological Institute Of The Philippines.

What skills is Ryan Jimenez known for?

Ryan Jimenez is listed with skills including Cisco Certified, Cisco Routers, Cisco Technologies, Cisco Security, Service Desk, It Service Management, Service Desk Management, and Dell Computers.

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