Ryan Jimenez Email & Phone Number

Philippines

Perform regular maintenance of servers (troubleshooting, disk clean ups, fixes). Monitor, maintain and remediate server/storage and virtualization infrastructure. Reporting capabilities of monitoring tools (Nimsoft, Spectrum, Connectwise Automate products). Working with storage solutions (Like SANs and LUNs) . Facilities maintenance (monitoring and management of air-conditioning, UPS, generators). Troubleshoot all areas of the SAN/ESX. Ensure the Exchange servers are functioning properly and troubleshoot issues with mail flow. Troubleshoot backup solutions (Symantec, Evault).Gaining more experience in :- CISCO Fabric Interconnect- Vmware ESX and Vsphere and above (For disk expansion, Snapshot management, HA, log monitoring, DRS)- Cloud services such as AWS, MS Azure, Office 365, Intune and Exchange- SSH access via Putty for Network devices such as Firewall etc.-Connectwise Automate for Monitoring and Alerting-Connectwise Automate Endpoint Management-Windows Server Administration-Service now and Connectwise Ticketing tool and Labtech for server remote tool and management.-Change Management via the ticketing tools-Health checks for general Windows servers such as Exchange servers-Remote services, such as Citrix, Microsoft Azure AVD and WVD, Host Pools.-FSlogix-Microsoft Azure Fundamentals

Manila, Philippines

Systems Service Desk Engineer 2.5Company NameAlphaserve Technologies®Alphaserve Technologies® is a global provider of 'smart sourced IT services' to the asset management industry (Hedge funds, Broker Dealers, Private Equity), Law firms, and other general markets like Media, Government and Healthcare.Duties and Responsibilities- User account management and access control in Active Directory, Onboarding of new hire in accordance with defined policies and procedures. - Remote administration and troubleshooting of Microsoft products and other solutions including SharePoint, Exchange, Active Directory, Hyper V, Citrix ZenDesktop and Office 365.- Provide professional solutions and suggestions on improvements and inefficiencies around infrastructure setup. - Windows Server 2008, 2013 and 2016-Office 365 for end user support -Windows 7,Windows 8.1, Windows 10 support- Labtech Remote Monitoring and Management Software Mobile Device Management Airwatch, Blackberry Enterprise Server, Good for Enterprise.- VPN, RSA and other security support and Troubleshooting, Financial systems experience: Bloomberg,Intuit, Qlikview- Remote tool utilization such as LogmeinCentral, Logmein Rescue, Remote Desktop Management Suite, Labtech, TeamViewer, VNCViewer.Managed IT services knowledge includes; Application Deployment Image Management Backup Management Security Management Monitoring and AlertingPatch and Vulnerability ManagementEndpoint Management Basic Windows Server AdministrationCloud Services -Microsoft Azure-AWSService Desk.

Bonifacio Global City, Philippines

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Receiving, logging and managing calls from internal staff via telephone and email. 1st and 2nd line support, troubleshooting of IT related problems from In-house software to hardware, such as Smart Phones, Laptops, PCs and Printers. Troubleshoot basic network issues such as ADSL, VPN Connectivity, Juniper, Edge and Cisco Meraki enabled VPN devices. Escalate unresolved calls to the infrastructure support team. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Incident management - quickly restore a normal service operation to minimize the impact on business operation within service-level agreement. Related Tools:-RSA Secure ID Console-VMSphere-MS Active Directory-SCCM – Configuration Manager-Citrix-CyberArk-etc;

Shaw Blvd, Mandaluyong, Philippines

Responsible in providing real-time support for all Xbox Chat representatives. Team handling with relates to coaching, training, real time evaluation and consultations for Xbox Chat team members. Calibration with the clients, service delivery manages, team managers as well with site directors.

Shaw Blvd, Mandaluyong, Philippines

Responsible in assisting technical representatives and customers with concerns related to troubleshooting of any Windows Based computers (XP,Vista,Windows 7 and Windows 8. Responsible in implementing good quality of service and the best resolution for the representative by coordinating with Service Vendors for setting up onsite services, parts services and even service center procedures. Handles a team as a Resolution Specialist for Consultation, Escalation handling, Resolution checking and technical services approvals and coaching. Calibration with the clients, service delivery manages, team managers as well with site directors.

Eastwood, Libis, Philippines

Responsible in assisting customers with concerns related to troubleshooting of DELL Computers specifically for XPS systems (Hardware , Software and Data Communication) . It includes required Sales performance for weekly targets set by clients with Entitlement procedures and updates. Team handling with relates to coaching, training, real time evaluation and consultations for Dell XPS team members and calibration with the clients.

Bonifacio Global City, Philippines

Responsible in assisting customers with concerns related to troubleshooting of console, On-line connectivity, software relate issues, billing inquiries, account management, (anything around the Xbox 360 and version 1) and marketing.Also responsible in implementing good quality of service and the best resolution to the customers by coordinating with the partners for the LOB (Service Center, Microsoft). Handling Escalations calls in general for the LOB (anything that tier 1 can’t resolve). Coaching, for tier 1 for possible rooms for improvement.

Bonifacio Global City, Philippines

Assisted customer with concerns related to shipping, tracking packages and Technical support for its online applications and shipping application provided to their business partners also given a task to supervise nesting agents.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Computer Science