Ryan Jimenez Email & Phone Number

Denver, Co, Us

Loveland, Colorado, United States

Greater Denver Area

Purchasing, inventory management, vendor management, supply chain management, forecasting, logistics, risk management, customer service• Responsible to meet quarterly individual and team inventory performance and sales metrics• Purchasing and inventory pipeline management responsibility for $50+ million product line• Asset risk management through strategic purchase order management• Proactively manage slow moving inventory to reduce long-term liability and carrying costs• Building supplier relationships• Daily collaboration with various levels within the Arrow sales organizations, marketing, and suppliers• Team building and coaching

Greater Denver Area

• Provide accurate technical solutions for business end users• Responsible for maintaining 85% first call resolution• Contribute to and maintain department knowledge base• Acquire and maintain knowledge of Arrow IT systems

Greater Denver Area

• Primary point of technical support for money order agents• Document and troubleshoot technical issues with money order POS SW and HW• Identify and report possible SW bugs and deficiencies• Identify opportunities for SW enhancements• Provide technical support in a fast, friendly, and efficient manner to ensure customer satisfaction

Greater Denver Area

• Day to day supervision of 12 member Help Desk Team• Preparation and delivery of quarterly performance reviews• Escalation point for POS software and hardware technical issues• Implement, train, and document support procedures for new products and systems• Train new employees• Produce statistical and analytical reports for management• Liaison for other IT departments

Greater Denver Area

• Primary point of technical support for internal users and POS customers worldwide• Coordinated and documented support for unplanned outages of mission critical systems• Troubleshoot, document, and provide level two technical support for the following: LAN/WAN, PC, network, E-mail, remote users, data and voice communications, security, application software, computer operations, mainframe, POS devices, and report management• Work with NOCs of external customers to troubleshoot physical, data link, and network layer connectivity

Greater Denver Area

• Promoted 3 times within 2.5 years to various CSR positions with increasing responsibilities • Primary point of contact for money wiring customers and POS agents