Ryan Joachim-Buth Email & Phone Number

Minneapolis, Minnesota, United States

Consults and leads strategic projects affecting the Investment Contact Center for the Wealth and Investment Management group of Wells Fargo.

• Leading strategic initiatives in the HR Solutions group of Wells Fargo through project management, strategy consulting, and creative problem solving.
• Managed release calendar and cross-functional task plans for company-wide Compensation Planning and Decisioning tool.
• Led an initiative to inventory business processes, assess current documentation, and identify/fill gaps across 5 teams to improve organizational excellence, business process management practices, and apply standardized.
• Managed a project to define and implement a new model for application quality support to better align with corporate strategies resulting in greater efficiency, fewer support applications, and increased accountability
• Led the development of a new model for application and system issue communications to support an 8-team organization within corporate HR resulting in improved communication controls, greater accountability, and faster.

Bloomington, Minnesota

• Implemented successful change management strategy for launching a new Customer Relationship Management system to 488 team members while completing 18-month project in 10 months
• Managed a new business development initiative to expand customer prospect base to businesses not funding payroll with a Wells Fargo account resulting in $.5M+ revenue and 2x sales close rate in first year
• Led a process improvement initiative to enhance the flow of information during new customer transitions from onboarding to ongoing servicing resulting in improved customer and team member experiences
• Salvaged an initiative to create a playbook for helping service teams reduce common customer escalations. Project was stalled for a year and successfully launched playbook 3 months after adding me to the team

Bloomington, Minnesota

• Championed and led an initiative to combine work queues across multiple sites worldwide resulting in increased operational efficiency and improved customer experience
• Facilitated team member technical knowledge and skills development resulting in a 50% increase to pass rate for payroll level 5 exam
• Developed efficiency improvements during annual spike in work load to reduce payroll correction tickets by 10% and time spent in queues by 60%
• Led a team of 12 peers to review and update expiring procedure documentation and acted as liaison between Operations department and back office documentation team

Bloomington, Minnesota

• Maintained accurate account and payroll records resulting in an average quality monitoring score of 98.6%
• Created a custom payroll input worksheet for my largest client and gathered client buy-in to reduce processing time of their payroll from 6 hours down to 2
• Devised best practices and presented in weekly team meetings to enhance overall service level and quality of team members

Shoreview, MN

• Coach/train new employees
• Service small business customer's checking, saving, and credit accounts
• Refer new products/services
• Provide exceptional customer service

Master Of Business Administration (Mba), Business

Bachelor'S Degree, Theatre/Theater