Ryan Johnson Email & Phone Number

Chandler, Arizona, United States

-Communicate, collaborate and troubleshoot on important issues for Merchants.-Built relationships with Merchant stakeholders by acting as main point of contact and subject matter expert for our highest revenue Merchants for their support operations. -Drive retention and overall Merchant success through exceptional service and support. -Prioritized and escalated key issues in partnership with diverse, cross-functional teams -Develop a deep expertise in how DoorDash’s processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants.-Validated and tracked Merchant feedback to inform updates to existing and/or new products, tools and resources.

-Communicate effectively with consumers in an inbound metrics-driven call center environment -Navigate multiple technologies while staying engaged with our consumer.-Performs various forms of analysis, including detecting patterns and identifying trends.-Conducts research and investigation into users and transactions makes judgment call to interdict and mitigate fraud risk by researching the reason and determining next steps. -Providing technical guidance to end users and accurately documenting decision. -Analyzes and reviews OFAC (Office of Foreign Assets Control) and Memo Screening Reports. -Approach problems logically and with good judgment to ensure the appropriate consumer outcome. -Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block, and report matches.-Take ownership of each consumer interaction while treating consumers with respect and responding with empathy.-Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

- Interact with customers on the phone, receiving inbound calls, and making outbound calls. - Building relationships with our customers and advocating for them throughout the purchasing process - Asking questions, understanding the customers’ needs and priorities, and problem-solving. - Vehicle purchase inquiries; selecting the right vehicle, explaining financing terms, and guiding prospective customers through the buying process - Helping resolve customer account issues; title and registration, repairs needed after vehicle delivery, and financing inquiries - Collaborating with internal teams such as the Resolution department, Titles/Registration, Financial Operations, and other key Carvana departments - Reviewing and verify sensitive materials such as vehicle titles and customer driver's licenses - Anticipating issues, leaning into problems, and resolving them quickly

Tempe, Az

- Desire to enrich the lives of others and providing a truly exceptional experience, one customer at a time- Ability to consult with a customer on their business needs by matching GoDaddy products and/or solutions to their online goals- Proven ability to solve customers problems or determine how to find the necessary information to provide next steps- Ability to demonstrate ownership for issues pertaining to customer service questions, researching and providing solutions of moderate complexity rather than escalating problems that can be resolved at the first point of contact- Great organizational skills and the ability to thrive, multi-task and prioritize in a high-volume, fast paced environment- Ability to meet performance standards in productivity and quality set by the department in a highly metrics-driven operation. Metrics could include but are not limited to: customer availability, number of calls, length of calls, quality scores, and sales goals- Schedule flexibility. Most schedules require at least one weekend day- Ability to identify and resolve customer concerns related to, but not limited to, GoDaddy Workspace Email, Hosted - Exchange, SmartLine, and Microsoft Office 365 products and services

-Managed crews ranging from 3-20 individuals by efficiently delegating tasks and overseeing the progress to successfully complete projects by restoring disaster sites- Served as a "Project Specialist" by implementing initialization and setup, assigning and organizing each client's file by creating folders and collecting appropriate documentation- Accurately tracked the status of all assigned tasks including, but not limited to: scopes, scheduling man power / equipment needs and profit percentages- Monitored the overall project from start to finish while having continuous communication with clients- Aided in the sourcing, interviewing and training of all employees in the use, care and custody of IR cameras, moisture mapping equipment and drying equipment