My role as People and Culture Partner offered me the opportunity to help grow and support the organisation by functioning as the companies dedicated HR generalist whilst developing my own vocational skills. Key responsibilities within this position included: general HR administration, recruitment, people management, and payroll. While working in this position I stove to maintain a strong friendly and inclusive environment. I also functioned as one of the companies designated first aiders, metal health first aiders and fire wardens.

Locogen is one of Scotland’s leading renewable energy companies; as the sole administrator for Locogen I facilitate the smooth running of the everyday office. I am responsible for the reception of Locogen: from screening incoming calls to welcoming visiting clients to catering meetings. Since starting with Locogen in May 2018 the company team has grown by over 50%. I maintain the facilities throughout Locogen’s new 3 story office block; managing everything from: cleaning and recycling contracts, consumable orders and distribution; whilst also testing building safety procedures and external maintenance, I am also a designated first aider.I was initially taken on to run reception duties and a small number of facilities, team logistics, expense management, basic administrative duties and team event planning. However, over my time with Locogen my responsibilities have increased and as Locogen continues to grow I have taken on further responsibilities in recruitment and HR management. I strive to maintain a strong friendly and inclusive environment within the company and always work with the best interest of my colleagues in mind.

Kingsford Estates is a serviced office company operating three sites across Edinburgh. Within this role I utilised my past employment experience whilst working as part of a small team to facilitate the smooth day to day running of these sites. Within this position I was responsible for a wide range of tasks, including but not limited to:• Order management of office supplies• Maintaining customer & client relations with office tenants• Petty cash• Coordination of administration email accounts• File management: paper, electronic and cloud based• Receptionist duties• Call handling• Accounts payable & receivable using Xero• Credit control• Mail handling for internal and virtual office clients• Improving Health and Safety procedures• Market Research

This was a temporary position at Arnold Clark’s Seafield branch in Edinburgh. This role initially consisted solely of courtesy call management but was extended to appointment processing and report administration due to my speed and commitment within the initial role.

This role was a temporary maternity cover post. Within this role I worked as part of a team to maintain 15 managed outlets and oversee around 150 loaned and tenanted licenced properties. Whilst working in this position I improved my Excel abilities and knowledge of commercial business requirements.As a Pub Department Administrator I was responsible for a wide range of tasks necessary for smooth running of these outlets, including but not limited to:• Ensuring all outlets have up to date safety certificates• Log and arrange maintenance requirements• Maintaining customer & client relations• Bank consolidation • Cash handling• Running of financial reports• Processing orders• Email processing • File management• PA to the Director• Call handling

Within this role I worked as part of a team to organise and process shipments of industrial goods and equipment. As Store Administrator I oversaw the necessary tracking and certification required for the items shipped. Due to the high volumes of shipments and the fast pace nature of the industry I had to learn the role quickly whilst maintaining a strict attention to detail. Whilst working in this position I improved the accuracy of the equipment tracking processes, amended records of equipment shipping rates and developed the stores monthly financial report procedure by simplifying the process and cross checking data.Responsibilities:• Certificate Management• Equipment Tracking• Customer & Client Relations• Running Financial Reports• Orders & Purchasing• Manifesting Shipments• Email processing • Database Management • Data Input• Stock Management• Call Handling

This position was with a busy customer focused company. I was responsible for overseeing all aspects of running and maintaining 22 serviced apartments. I was also responsible for processing holiday lets and wedding reservations for the exclusive 13 bedroomed Logie Country House Estate. Originally employed as evening receptionist I was promoted to head receptionist, then accounts administrator before being appointed assistant manager within two years of my employment. I progressed rapidly due to my original ideas and enthusiasm to promote the company through utilising social media platforms. I fine-tuned the payment and record management procedures and improved the accounts payable and receivable process. Responsibilities:• Accounts Payable & Receivable• Pay Roll • Bank Consolidation• Debt Chasing• Customer & Client Relations• Staff Management & Training• Complaint Management• Orders & Purchasing• Reservations• Email processing • Call Handling• Cash & Card Payment Management• Records Management

As Accounts Administrator for City Wharf Apartments Ltd I managed the accounts payable, as well as the pay roll and general office administration. I also managed reservations for City Wharf Apartments and Logie Country House.

As a receptionist for City Wharf Apartments I started on the quieter evening shift handling calls, answering email enquiries, processing reservations and payments as well as attending to the needs of guests. I then progressed to the more demanding roll of full time day receptionist where I assisted with office administration and took charge of numerous corporate reservations.

As Front of House staff I was responsible for ensuring customer satisfaction and safety. I was solely responsibility as first aider on shift, managed stock control, cash and card banking and provided fast and friendly customer service in the restaurant and bar.

In this 36 bedroomed hotel I was involved in all aspects of ensuring clients had an enjoyable, safe and memorable holiday. I worked in all the departments of the hotel including reservations, reception, accounts, hospitality and I coordinated airport transfers.I implemented ideas to improve customer relations, introduced a variety of entertainment concepts and improved the choice of meals available in the hotel.

As a full time member of staff within this busy Aberdeen bar and restaurant I worked with a close team to provide fast and friendly customer service. I managed stock, cash and card banking and increased occupancy through enthusiastic promotional strategy.

After enjoying the summer position so much in 2008 I returned in 2009 for 3 months.

Working as a team of five I assisted in the running of the two beach cafes on the island which involved all customer service, stock control, banking and cooking

In this part time position I liaised with artists, assisted with exhibitions and coordinating guest invitations for functions.