Sr. Product Owner - Customer Experience
Jul 2023 - Oct 2024
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Ryan Jones Email & Phone Number
Sr. Product Owner - Customer Experience at FreshBooks
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✓ Verified Jun 2026
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Role
Sr. Product Owner - Customer Experience at FreshBooks
Location
York, Ontario, Canada
Who is Ryan Jones? Overview
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Quick answer
Ryan Jones is listed as Sr. Product Owner - Customer Experience at FreshBooks based in York, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ryan Jones.
Ryan Jones previously worked as Sr. Product Owner - Customer Experience at Freshbooks and Product Owner - Customer Experience II at Freshbooks. Ryan Jones holds Bachelor Of Education (B.Ed.), Social Sciences And History from University Of Toronto - Ontario Institute For Studies In Education.
Profile bio
About Ryan Jones
I have over 8 years experience working at a prominent SaaS accounting software company, with our team operating under the agile framework. As a trained teacher, I excel at guiding innovative and thought-provoking collaborations with cross-functional teams to progress our product roadmap and deliver intuitive information architecture.I am a client advocate that specializes in online invoicing and payment processing. By listening to many diverse voices and utilizing product analytics, I identify core needs and propose solutions to enhance the experience of all users.
8 roles
Ryan Jones work experience
A career timeline built from the work history available for this profile.
Product Owner - Customer Experience Ii
Identifies areas for product improvement directly from customer feedback, and uses these insights to inform product roadmap and company decision making.
Mar 2023 - Jul 2023
Product Support Analyst Ii
May 2022 - Mar 2023
Product Support Analyst
Apr 2021 - May 2022
Senior Support Specialist
Heads the Net Promoter Score team, drawing feedback from customers, to improve the overall experience of the product and service.Works closely with Product team to ensure the voice of the customer reaches product designers and engineers.Mentors Support Specialists in improving their skills for providing customers quality assistance with their business.
Sep 2020 - Apr 2021
Technical Support Specialist Level 2-A
Provided customer support, with the addition of providing guidance and training to newer team members.Built, and managed a team trained to capture actionable feedback provided by clients, using Net Promoter Score surveys.Worked closely with the Training and Onboarding Specialists, consulting on improvements to the onboarding program.
Apr 2018 - Sep 2020
Support Specialist
Provided email and phone support for a cloud based platform that handles accounting. Services include invoicing, time tracking, bank reconciliation, payment gateways, and other platform integrations.
Nov 2015 - Apr 2018
Conference Services Assistant
Conference and event co-ordinationSet up, facilities for large, conferences, including hundreds of guests.Attended to the needs of guests of multiple conferences, simultaneously.Ensured all conferences, events, and guests of the university had a positive experience.
Jun 2012 - Sep 2014
3 education records
Ryan Jones education
Bachelor Of Education (B.Ed.), Social Sciences And History
Bachelor Of Arts (Ba), Sociology
Police Foundations, Criminal Justice/Police Science
FAQ
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What is Ryan Jones's role at their current company?
Ryan Jones is listed as Sr. Product Owner - Customer Experience at FreshBooks.
Where is Ryan Jones based?
Ryan Jones is based in York, Ontario, Canada.
What companies has Ryan Jones worked for?
Ryan Jones has worked for Freshbooks and Brock University.
How can I contact Ryan Jones?
You can use AeroLeads to view verified contact signals for Ryan Jones, including work email, phone, and LinkedIn data when available.
What schools did Ryan Jones attend?
Ryan Jones holds Bachelor Of Education (B.Ed.), Social Sciences And History from University Of Toronto - Ontario Institute For Studies In Education.
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