Leverages critical and analytical thinking paired with research to create print and digital content for a wide range of publications across a diverse portfolio of industries. Tasked with developing content that accurately reflects company ideals, interests and products to engage and promote their brand with their prime demographic. Marketing Communications: Oversees the creation and execution of creative MarComm campaigns across a number of mediums and platforms to reach new customers, provide insights and help client products reach their conversion KPIs. MarComm strategies and tools include: Facebook Ads, Email, SMS, SEO, Instagram Shop, Twitter Ads, Google Analytics and more.Growth Marketing: Helps build Customer Acquisition and Retention strategies to build on customer loyalty campaigns through the use of Marketing Data and key metrics to create compelling conversion campaigns that foster organic engagements and brand growth.Digital Marketing: Manages digital marketing operations; enacted Search Engine Optimization and digital marketing strategies to drive content awareness, likes, and re-shares; acquired organic 300+ re-shares after implementation across three (3) digital and social media platforms.

Responsible for managing over 500 accounts for the industry's leading supplier of Awards, Recognition, and Corporate Giftware products.Key Responsibilities: Client Success: Cultivated and nurtured key client relationships across the Western United States. Resulting in being recognized for outstanding customer service performance in consecutive quarters (Q3 and Q4 F2023).Account Management: Acted as a product expert, providing comprehensive support on pricing, artwork requirements, shipping logistics, and regulatory compliance. Collaborated seamlessly across departments to ensure seamless order fulfillment and exceed customer expectations.

Responsible for the ongoing management and coordination of podcast deliverables with an emphasis on client satisfaction to encourage podcast growth. Maintains a partnership with key stakeholders to support business development activities. Key Responsibilities:Client Success: Maintains a high customer satisfaction score by utilizing active listening skills to create systems and philosophy centred around Client Experience. Resulting in a Client Success Score of 90%.Podcast Coordination: Coordinates with various business units and departments to ensure Stakeholder requests receive responses and necessary action within a timely and efficient manner. Authors podcast production & content creation best practices to ensure deliverables are high quality. Implementation & Training: Educates and teaches team members how to properly use products, while assisting with implementing company-wide mandates of different adoption policies.

Responsible for the ongoing management and coordination of deliveries for commercial and enterprise level clients with an emphasis on Customer Satisfaction to encourage high retention and growth. Maintains a partnership with key stakeholders to support business development activities. Currently manages the largest territory in the GTA.Customer Success: Maintains a high customer satisfaction score by utilizing active listening skills to create systems and philosophy centred around empathy that focused on Customer Experience. Resulting in a Territory high Customer Satisfaction Score of 90%.Delivery Coordination: Coordinates with various business units and departments to ensure Stakeholder requests receive responses and necessary action within a timely and efficient manner. Authors routes and best practices to ensure smooth deliveries. Documents issue findings and implements solutions on the ticketing system, ensuring information was accurate and correct. Implementation & Training: Educates and teaches team members how to properly use products, while assisting with implementing company-wide mandates of different adoption policies, most recently for various COVID-19 PPE protocols and functions.