• Professionally handles high volume inbound calls, chats and emails to quickly identify and resolvecustomer issues• Presents new products and services• Responsible for creating customer interest to convert to a sale• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educatecustomer where applicable regarding products and services• Resolve customer issues via one call resolution guidelines and/or escalated process• Continuously evaluate and identify opportunities to drive process improvements that positively impactour client and its customers• Responsible for call disposition or compiling and generating reports as required

• Clerical/Admin Works• Prepares Technical and Financial Component of Bid Documents • Submit Bid Documents in designated agencies• Prepare Post Qualification Documents• Attends business meetings/events.• Assist in monitoring PhilGEPS• Answers phones, direct calls to appropriate individuals, and prepares messages.• Sorts incoming mail and delivers to appropriate department or individual; processes outgoing mail

• Extracted DNA of Plants and Mushroom• Utilized Molecular Biological Techniques such as Nucleic Acid Extraction, Agarose Gel Electrophoresis (AGE), and Polymerase Chain Reaction (PCR)• Organized Herbarium inventory of 5000 different plants, algae, and mushroom species• Sourced and Reviewed Literature Journals • Mounted dried plant samples in herbarium sheets and labeled with barcodes