Ryan Joy Email & Phone Number

London Stadium

Selhurst Park Stadium

Selhurst Park Stadium

Over the summer an exciting opportunity became available within the club to primarily manage the clubs official membership.In this role I have lots more responsibility and now completely look after the clubs membership product as well as the setup of the clubs first ever Stadium/Academy Tours ready to open to fans once COVID allows. I still also have ticketing responsibility’s and assist the Head of Ticketing on ticket operations.Within my role I am responsible for the points detailed below: Membership* Look after the clubs relationship with our membership fulfilment house to ensure everything is in place* Send daily exports of membership sales to our fulfilment house* Regular communication with the clubs marketing team to drive membership sales* Run regular sales reports for memberships and other events to present to senior club personal. * Choosing membership products for our variety of memberships ahead of time to ensure these are in stock ready for the new season* Respond to all customer complaints/ queries and resolve any issues in a timely manner. Our complaints regarding memberships dipped by 70% compared to last season.ToursI worked with the clubs Head of Consumer Sales on the setup of a stadium tour for the clubs Academy Founder Members, something the club has never done directly before so this is an exciting project.Ticketing* Assist the Head of Ticketing with the day to day running of the box office* Attend club/external meetings for the Head of Ticketing when required* Manage the clubs Ticket Resale system* Manage the clubs Away Ticket Ballot scheme* Liaising directly with the clubs official resale partners.* Manage ticket requests from the club secretary for players, management and sponsors. * Manage ticket requests from the PA to the Directors for the owners and shareholders* Manage staff ticket requests for home and away matches.

Selhurst Park Stadium

I was part of a customer facing team, providing a friendly and helpful welcome to the Box Office; as we are one of the only customer facing departments, so we are often the first port of call for all queries. In this role I was responsible for the below roles to supporters visiting us in person and via telephone.•Match ticket sales for both Home & Away fixtures•Official club membership sales•Season ticket renewals and sales•Away travel salesDuring my first season in this role full time, the club also reached the FA Cup Semi Final and then went on to the Final, so this involved us selling and distributing tickets for one of the most prestigious sporting events globally.After my first year in the role I was given greater responsibility's within the box office, which led to dealing with the below:•Distribution of Season tickets for new supporters•Bulk printing home match tickets for collection and postal orders on a daily basis•Counting in of away ticket allocations against the system plans•Responding to supporters queries via e-mail•Training new staff members•Completing reports and tasks for the Head Of Ticketing when requested

Selhurst Park Stadium

I was a member of a team located at various points around the stadium called the Fan Support Team.We would be on hand if supporters have any questions or are struggling to find their way around, providing excellent levels of customer service and enhancing the match day experience.

Level 3 Sports & Sports Leadership, Distinction

Gcse