Ryan Huebner Email & Phone Number

Grand Rapids, Michigan

Greater Grand Rapids, Michigan Area

· Regularly review and evaluate the performance of team members in order to ensure the highest standards of guest service are being met· Oversee the training and development of new front line and supervisory staff· Verify and oversee large payments in order to ensure accuracy and compliance with all policies and regulations· Forecast casino occupancy using historical volumes, events, and other indicators in order to inform decisions regarding weekly staffing levels and overall staffing needs of the department· Work with all departments to resolve guest disputes and requests

· Step into the role of Slot Shift Manager when required· Work closely with multiple departments to resolve customer service issues· Supervise monetary transactions to ensure accuracy and compliance with allpolicies and regulations· Promote property amenities, events, and club membership benefits· Assist in the training of entire department staff to prepare for opening

· Train incoming front line and supervirosy team members· Assist in the development and implementation of training programs· Evaluate and coach team members in order to achieve the highest standardsin guest service; including writing reviews and disciplinary action notices· Work closely with multiple departments to resolve customer service issues· Supervise monetary transactions to ensure accuracy and compliance with allpolicies and regulations· Promote property amenities, events, and club membership benefits

· Work with members of a team to provide the highest level of guest satisfaction· Interact directly with guests involving requests and disputes· Perform minor slot machine maintenance

Master Of Science (M.S.), Computer Information Systems, 4.0

Bachelor Of Arts (B.A.), Philosophy